Operations & Implementation Manager at Imperfect Produce
San Francisco, CA, US
About Imperfect
Imperfect is a produce delivery startup on a mission to reduce food waste and to make fresh produce more affordable, accessible, and convenient. We source produce directly from farms, which would otherwise go to waste, and deliver it to customers' doors for 30-50% less than grocery store prices. Since our start in 2015, our customers have saved millions of pounds of produce from going to waste.
Imperfect is more than just a produce box! In everything we do, we bring an appetite, lead with heart, embrace imperfection, and work to grow the movement. We aim to cultivate sustainable environments everywhere we go–whether in the office, warehouse, or field. By working at Imperfect, you’re helping build a more sustainable and effective food system. You’re helping fight food waste. You’re ensuring farmers are rewarded for their full harvest. You’re improving access to healthy food in food deserts. With each curvy cucumber and misshapen potato, you’re helping shape our world for the better.
We're headquartered in San Francisco with operations in each of our cities: the San Francisco Bay Area, Los Angeles, Portland, Seattle, Chicago, Indianapolis, Milwaukee, and San Antonio.
We're looking for folks who are positive, motivated, and ready to change the world. If that sounds like you, drop us a line!
About the Role
Imperfect is seeking an Operations & Implementation Manager to join the team as we build out our portfolio of non-produce items. The work will be focused on evaluating, recommending, and implementing the best operations procedures for the products we will market. The Operations & Implementation Manager will work collaboratively with the operations team to commission and operationalize the solutions. The ideal candidate will be an advocate for the customer and will also be able to speak constructively with internal stakeholders (especially marketing and operations implications).


    • Partner with Operations team to ensure products arrive to customer in peak condition
    • Partner with Marketing team to ensure customer has a joyful unboxing experience
    • Collaborate with Operations and Marketing teams to implement packaging strategies
    • Work with Operations team to coordinate pick/pack/ship process
    • Coordinate internal resources and third party vendors for flawless execution of projects
    • Ensure that all projects are delivered on-time, within scope, and within budget
    • Develop project scopes, objectives, and resource planning involving all relevant stakeholders
    • Develop a detailed project plan to track progress
    • Create and maintain comprehensive project documentation
    • Actively work with Operations and Marketing teams to resolve changes to processes

Skills and Qualifications

    • Proven working experience in food operations and related systems (especially WMS, IM, QA/QC)
    • Understanding or hands-on experience in numerous methodologies for storage, picking, packing, and shipment (including automation)
    • Excellent customer-facing and internal communication skills - written and verbal
    • Solid organizational skills including attention to detail and multi-tasking skills
    • Background in Lean and/or 4DX a plus
    • Strong working knowledge of Microsoft Office and Google Drive including spreadsheets, presentation materials, and word processing.

About You

    • You work well both independently and with teams
    • You thrive on solving the latest puzzle
    • You find it easy to cultivate and develop productive professional relationships
    • You're passionate about our mission to eliminate food waste

Details of Position

    • Full-time exempt position reporting to VP of Innovation and Product Expansion
    • Position is based out of our Bayview headquarters in San Francisco
    • Occasional domestic travel required
    • Salary and stock options commensurate with experience
    • Competitive benefits package includes health care, vacation days, 401k and a weekly Imperfect box!

Physical Requirements

    • Sedentary work; predominantly involves sitting most of the time
    • Standing desks and/or other ergonomic accommodations available upon request
    • Walking, climbing stairs, and standing are required only occasionally
    • Regular work with computers, including keyboards, mouses, and screens
    • Regular use of mobile devices, including smartphones and tablets also required
Individuals seeking employment at Imperfect Produce are considered without regard to race, color, religion, national origin, age, gender, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.