Global Head of Claims at Turo
Scottsdale, AZ, US

Turo’s Global Head of Claims will take Turo’s growing claims team to the next level and beyond. You are an expert in claims management (preferably auto claims), an entrepreneurial leader and want to play a pivotal role in helping Turo further its dominance in the international peer-to-peer car-sharing market.   The right leader will be exceptional at both operations and strategy; ability to get deep into the details of processes and technologies while also understanding how each detail connects to the future and impacts other teams; deeply involved in the day-to-day customer and team experience while also driving the team towards the future; demanding great things of team members while also facilitating work/life harmony.  This is a unique career opportunity that offers incredible potential for personal and professional growth.

Description:

  • Oversee all aspects of Turo’s Claims Operations including a 50+ person team in Arizona, and numerous domestic and international vendors
  • Drive continuous improvement in the customer experience for Turo’s Guests and Hosts
  • Drive continuous reduction in claims spend
  • Create an exceptional team environment
  • Set and drive the strategic vision for scaling of Turo’s Claims operation, which has potential to double several times over in the coming years
  • Support the development and creation of superb claims handling practices within our international teams in Canada, UK, DE and more to come
  • Collaborate with Turo’s data science, finance, legal and product teams to further develop a cost-effective and compliant claims-handling infrastructure

Experience:

  • Minimum of 10 years-experience in claims leadership, auto claims experience strongly preferred
  • BA required, advanced degree preferred
  • Exceptional communication, analytical and collaborative skills required
  • Demonstrated experience in managing large teams, multi-site operations, scaling organizations, as well as rolling out new processes & technologies
  • Fast learner, quick problem-solver, passionate about claims & the customer experience