Senior Implementation Manager at Entelo
San Francisco, CA, US

As a Senior Implementation Manager, you will guide the onboarding and support process for customers being the first line of communication with customers’ IT departments. You will play a critical role within the Customer Success team working in a high-volume customer-facing role. 

What you'll be doing:

  • Serve as the first point of contact to manage multiple clients needs during both onboarding and support
  • Manage and troubleshoot customer requests for email, ATS, CRM and other implementations  and provide information for internal and client IT teams to instill confidence and trust
  • Establish procedures and best practices for implementation process for email integration and infosec documentation
  • Design and manage implementation process for new business partners connecting to Entelo’s products and services
  • Identify and escalate priority issues with the core engineering team, working with both customer and internal facing teams to find a solution
  • Maintain and manage list of implementations and integrations with partners and internal stakeholders
  • Rework and redesign outdated or non conforming legacy implementations
  • Communicates with different levels of management regarding information needs. Ability to discuss these solutions with both technical and business community.

Your background:

  • 3+ years experience as an Implementation Specialist, Implementation Manager, Solutions/Sales Engineers, or TAM
  • Experience with email integrations and implementations
  • Previous knowledge working with SendGrid (Mailchimp, SendinBlue, Mailjet)
  • Familiar with windows server admin, exchange server
  • Prior experience with ATS, CRM or other integrations related to HCM
  • Experience replying to infosec and RFP requests from current and prospective customers
  • Patience, empathy, and a unique ability to manage stress without feeling stressed
  • Communication and interpersonal skills
  • Training skills (over phone and email)
  • Prior work with DNS Configuration

 Bonus Points:

  • SaaS company
  • IT Specialist/Manager background

At Entelo, perks mean so much more than free lunches and unlimited PTO (although we provide both!). We’re committed to helping Entelopes grow; we offer opportunities for professional development and a generous learning and development stipend. Entelo is also committed to the community; we partner with impactful non-profits, volunteer regularly, and provide a charitable match. We perform at a high level while respecting our teammates' lives outside of work.

We celebrate diversity and welcome all qualified applicants regardless of race, religion, sex, age, national origin, sexual orientation, disability, veteran status, genetic information or criminal history. We’ve taken the White House Equal Pay Pledge and are committed to maintaining a welcoming and equitable environment.