User Experience Researcher at Turo
San Francisco, CA, US

At Turo, User Experience Researchers help create understanding and empathy for user wants, needs and behaviors among our product team and the broader organization. Understanding and empathizing with people—the conversations, connections, and contexts, is central to Turo's mission of putting the world's 1+ billion cars to better use.

About Our Team

We're a supportive, down-to-earth team of researchers who work closely with designers, engineers, and product managers to discover, validate, and iterate on well-crafted user experiences. We're fully bought into the belief that research insights fuel extraordinary experiences—at Turo there's no need to sell the value of research, we're already devotees.

Your Role And Impact

You will plan, recruit participants, and conduct multi-method research that answers big questions, and shapes our in-product, and real-world experiences. You're the kind of person who flourishes when collaborating with designers and cross-functional peers, and you ask effective (sometimes provocative) questions that help teams increase trust, safety, and create delightful experiences for our community of hosts and guests. Moreover, you will report to and collaborate with our Lead UX Researcher to help us optimize our research practice, tools, and process as we grow our research capabilities.

Responsibilities

  • Create a deep understanding and empathy for our customers by researching the entire customer journey, with methods such as exploratory qualitative interviews, quantitative surveys, evaluative usability testing (remote and in-person, moderated, and unmoderated), diary studies, and other methods you find practical and impactful—we love creative approaches!
  • Collaborate with product and design teams to identify research topics, create research plans, and manage a research roadmap.
  • Analyze and synthesize qualitative and quantitative data to generate insights and actionable recommendations to drive product innovation and design improvements.
  • Participate in product design evaluation critique to inform decisions from definition to launch (and after), working at both a big picture and granular level.
  • Evangelize research insights throughout the company, to help build intuition and sustain an informed and empathetic organization.

Experience

  • 2+ years of UX-focused agency or in-house professional experience
  • Experience with the pillars of UX research (Research Design & Planning, Recruiting, Interviewing, Usability Assessment, Synthesis & Presentation)
  • Experience with recruiting and coordinating research projects with cross-functional teams
  • Excellent communication, presentation, social and analytical skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization
  • Degree in Human-Computer Interaction, Sociology, Psychology, Anthropology or related field, or equivalent practical experience

Bonus Skills

  • Experience with mobility/transportation or marketplace businesses.

Benefits

  • Competitive salary and meaningful equity
  • Employer paid medical, dental, and vision insurance
  • Apple equipment
  • Four weeks paid time off, volunteer time off, generous parental leave
  • Weekly catered lunch
  • Stocked kitchen and beverages
  • Company-sponsored happy hours and team events
  • Turo owner matching and vehicle reimbursement program
  • Monthly travel credit towards booking a Turo vehicle

We're an equal opportunity employer, and we value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. When in doubt, please apply!