Intake Specialist (3 month contract) at Color Genomics
Burlingame, CA, US
Color provides a high-quality, physician-ordered, genetic test at a low cost. We include support for physicians, as well as genetic counseling as part of every purchase. Our goal is to expand physician-supported access to genetic testing to help every person, everywhere understand their risk for hereditary disorders. 

We are looking for someone to join our Customer Support team, to fulfill Color's mission of increasing access to responsible, thoughtful genetic testing by:
  • Acting as the nucleus across the order lifecycle by working with the operations, client support, and lab teams on prompt handling of orders.
  • Processing incoming fax and online orders, which will include order entry, fulfillment, and assisting in account creation.
  • Contacting physicians and various medical personnel to obtain missing information required to complete the order entry process.
  • Providing prompt email and phone support to our wide variety of customers, which may include physicians and patients.
  • Resolving customer and operational issues, including triaging when appropriate.
 
Requirements
  • Bachelor's degree (preferred) 
  • Exceptional oral and written communication skills
  • Expert knowledge of Google Apps and Mac OS X
  • Excellent organizational and task management skills
  • Enjoys solving problems and identifying patterns
  • Outgoing individual who loves working with people
 
Preferences
  • Experience using customer service applications, such as Salesforce or other CRM
  • Preference for industry experience in healthcare, biotech, and/or life sciences
  • Bilingual
 
Color is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Color prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Color conforms to the spirit as well as to the letter of all applicable laws and regulations.