IT Specialist at Second Measure
San Mateo, CA, US
We’re looking for an IT Specialist to join our Operations team — a multi-disciplinary group focused on employee experience and the technology that supports it. You’ll help assess, evaluate, and implement new technology to help Second Measure grow and scale.
 
In this role, you’ll:
  • Provide personalized technology support to both remote and local employees
  • Proactively provide mentoring and education for the technology that you are responsible for
  • Resolve complex issues that may not be well documented, and apply your knowledge to improveand create support procedures and documentation
  • Help decide the future of Second Measure’s technology
  • Help employees solve hardware and software problems with Apple and other hardware products including (but not limited to) laptop, desktop, phones, accessories, OS X software, and conference room equipment
About you:
  • You have 3+ years of related experience, preferably in a startup environment
  • You have the ability to work independently with minimal supervision; you are a self-starter who can initiate ideas and take ownership of work
  • You have demonstrated ability in leading or playing key roles in large cross-functional projects and delivering those projects on time and within guidelines
  • You have a sound knowledge of information and communications technology fundamentals
  • You have experience with hosted productivity and communications applications, including G-Suite, Dropbox, MS Office, Zoom,  and other commonly-used SaaS systems, and the ability to train and support employees on their use
  • You are able to lift 50 lbs
  • Bonus:
    • Proficiency with Meraki network hardware and Systems Manager MDM
    • Experience with administering an Okta environment
    • Experience with implementing and up-keeping network infrastructure, including routers, switches, firewalls, wireless infrastructure, VoIP phones, and other related equipment
    • Experience with managing IT assets through the entire lifecycle, including purchasing, repairs, and secure disposal
    • Apple Certified Support Professional (ACSP)
    • Apple Certified Maintenance Technician (ACMT)
Working at Second Measure:
  • Medical, dental and vision benefits; plus a generous parental leave policy (up to 12 weeks paid leave, up to 1 year total leave)
  • Flexible work from home and paid time off policies
  • 401K
  • Pre-tax commuter benefits