Associate People Business Partner at Imperfect Produce
Tucson, AZ, US
About Imperfect
Imperfect is a produce delivery startup on a mission to reduce food waste and to make fresh produce more affordable, accessible, and convenient. We source produce directly from farms, which would otherwise go to waste, and deliver it to customers' doors for an average of 30% less than grocery store prices. Since our start in 2015, our customers have saved millions of pounds of produce from going to waste.
Imperfect is more than just a produce box! In everything we do, we bring an appetite, lead with heart, embrace imperfection, and work to grow the movement. We aim to cultivate sustainable environments everywhere we go–whether in the office, warehouse, or field. By working at Imperfect, you’re helping build a more sustainable and effective food system. You’re helping fight food waste. You’re ensuring farmers are rewarded for their full harvest. You’re improving access to healthy food in food deserts. With each curvy cucumber and misshapen potato, you’re helping shape our world for the better.
We're headquartered in San Francisco with operations in each of our cities: the San Francisco Bay Area, Los Angeles, Portland, Seattle, Chicago, Indianapolis, Milwaukee, San Antonio, Austin and Baltimore.
We're looking for folks who are positive, motivated, and ready to change the world. If that sounds like you, drop us a line!
About the Role
The Associate People Business Partner (HR) is responsible for daily operations of aligning business objectives with employees and management across Customer Care. The Associate People Business Partner acts as an employee champion and advocate for the business. In this role, you will assess and anticipate employee relations needs and happenings, while communicating proactively with People and Customer Care operations in delivering integrated People solutions.


    • Serve as the primary point of contact for managers and employees to understand a HR service delivery model and obtain services across People Operations.
    • Conduct regular meetings with Customer Care management, including participation in appropriate staff meetings.
    • Consult with Customer Care management, providing HR guidance and influencing decision-making.
    • Responsible for Employee Relations. Manages and resolves employee relations issues.
    • Conducts effective, thorough and objective investigations in partnership or under the direction of the managing People Business Partner.
    • Conduct exit interviews and determine trends.
    • Perform a variety of tasks in one or more functional areas of HR, including benefits, compensation, recruiting, professional development, risk, and compliance.
    • Maintain knowledge of legal requirements related to day-to-day management of non-exempt and exempt employees, reducing legal risks, and ensuring regulatory compliance.
    • Provide day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions).
    • Work closely with management and employees to improve work relationships, build morale, and increase productivity and retention.
    • Assist managers in the creation of job descriptions, and provide guidance in hiring, promotion and transfer decisions.
    • Participate in the administration of HR activities for Customer Care operations, ensuring compliance with all relevant laws, regulations, policies, and procedures.
    • Act as a liaison between employees and HQ People Operations staff.
    • Prepare Personnel Action Notices (PANs) and enter data into HRIS.
    • Run queries and prepares various reports as requested by management.
    • Facilitate new hire orientation sessions, prepares orientation packages, and on-boards new employees.
    • Collaborate with peers and managing People Business Partner on team or business-related projects.
    • Partner with the Talent Acquisition team in employer branding and awareness through outreach efforts and networking.
    • Analyze trends and metrics to develop solutions, programs, and policies across Customer Care operations.
    • Provide guidance and input on organizational restructures, workforce planning, talent management
    • Partner with Office Manager in planning employee recognition celebrations

Skills and Qualifications

    • Bachelor’s Degree in Human Resources or equivalent field
    • 3+ years of Human Resources experience, including working knowledge of HR services (employee relations, performance management, compensation, talent management and recruitment, organizational development, employment law)
    • Exceptional analytical, problem-solving skills, project management, collaboration, and matrix management skills
    • Detail oriented and highly organized
    • Demonstrated proficiency in communication (written and verbal)
    • Overall business acumen, ethical decision making, and relationship management skills
    • Thrives in autonomous, independent and unsupervised environments

About you

    • You anticipate people’s needs before they do
    • You keep projects moving forward – whether it’s organizing a dinner party or rolling out a new product for a company
    • You’re all about employee engagement
    • You’re a natural problem-solver
    • You’re passionate about our mission of eliminating food waste and building a better food system for everyone

Details of Position

    • This is a full-time exempt position
    • This position reports remotely to the People Business Partner in Portland, OR
    • The position will be based out of our Tucson, AZ Customer Care Center
    • Travel to company locations and/or client sites may be required

Physical Requirements

    • Regular work with computers, including keyboards, mouses, and screens; regular use of mobile devices, including smartphones and tablets also required
    • The person in this position needs to move about inside the office to actively assist the team
Individuals seeking employment at Imperfect Produce are considered without regard to race, color, religion, national origin, age, gender, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.