IT Support Analyst at ZEFR
Marina del Rey, CA, US

ZEFR is seeking an IT Support Analyst to join our team in Marina del Rey, CA! The IT team unleashes the productivity of all ZEFR employees by ensuring that they have all the tools and resources they need to connect to the ZEFR network, from the day they're hired and throughout their career with ZEFR. You will have experience troubleshooting tech issues in a Mac environment, be able to easily communicate technical issues in easily understandable terms, and can prioritize and multitask on the fly.

Here's what you'll get to do:

  • Work with every walk of life in the company
  • Meet new hires and get them started for their first week on the job
  • Respond to incoming tickets and walk up requests
  • Research and implement new projects to be used across the entire company
  • Revise and revisit process to fit the needs that you are experiencing
  • Support A/V needs, from setting up video conferencing calls to setting up company-wide presentations
  • Work alongside some of the top talent you can find, absorbing as much knowledge as you can


Here's what we're looking for:

  • 2 years’ experience troubleshooting and fixing computers (knowledge with Apple computers a requirement)
  • Multitask on the fly and prioritize requests as they come up
  • Execute tasks on time with minimal to no supervision.
  • Communicate high level, technical problems and solutions in terms that are easily understood Basic understanding of networking and data storage
  • Understanding of Active Directory Knowledge of command line and Bash
  • Possess "can-do" attitude in any situation Eager to learn and adapt quickly to new technologies