Client Services Engagement Manager - Amazon Marketing Services (AMS) at Boomerang Commerce
Seattle, WA, US

Boomerang Commerce is one of the fastest growing enterprise SaaS companies. We are a well-funded, Series B growth start-up with a vision to power intelligent commerce. In a digital-first world, retailers and brands are overloaded with reports and thousands of data points that are ever changing across hundreds of competitors. These data points are all interconnected and matter to win. However, legacy teams are under-served by existing manual processes, and as a result are reactive and backward-looking, instead of proactive to drive growth in the most efficient and effective way. We are on a mission to deliver machine learning technology to help our customers win.

Our customers (including 3 of the top 10 consumer packaged goods companies and 12 of the top 30 retailers in the US) are driving decisions for billions of dollars of revenue through our technology, and we are now ready to scale and grow Boomerang to the next level with a great product and great people.

To get there, we are now building out a world-class team to help accelerate our growth.

Background: https://www.youtube.com/watch?v=kMAePlXuMxs

 

Boomerang Commerce’s Client Services Engagement Managers are key leaders in our Customer Success team. They are responsible for working with customers (CPG companies) and turning them into raving advocates for Boomerang Commerce.

Examples of initiatives Client Services Engagement Managers have undertaken include:

  • Influence customer executives (VP of E-commerce, SVP of Digital) to adopt industry-disrupting technology and digital best practices
  • Understand pain points in existing customers and influence the product team to shape new product features (or sometimes completely new products)
  • Guide/advise sales team on opportunities to sell/upsell/cross-sell new products that enable our customers to better compete in the market
  • Strong business problem solving, comfort with analytics, ability to build trustworthy relationships with customers and naturally curious about all things eCommerce related are characteristics in all the Account Managers

What you’ll do

  • Bring strong subject matter expertise in AMS - strategic dimensions of maximizing customer success, and tactical knowledge of providing high ROAS
  • Help establish the vision and mission for Boomerang's AMS business
  • Be the key customer success member of Boomerang’s new product focusing on helping world-renowned brands grow their e-commerce business by >100% YOY
  • Be hands-on to own the success of customers and collaborate with product and data science teams to rapidly develop a product 10x better than the competition
  • Have the ability to speak in specifics and set proper expectations with clients
  • Focus on moving the needle with respect to the customers’ KPIs (ROAS and other key performance indicators for AMS) and continuously showcase the value of Boomerang Commerce’s platform throughout the engagement period
  • Provide account management services in conjunction with the product to drive value for the customers
  • Pioneer Boomerang's entry into AMS by providing both big picture context and granular specific details for product development
  • Develop expertise in the Boomerang Commerce product portfolio and the e-Commerce industry to help customers succeed in the market
  • Own the customer relationship, adopt an engagement model with clear cadence on communication within the customer organization

What you need to succeed

  • 1+ year (preferably 2-3 years) experience in managing a Fortune 500 brand’s AMS business (in excess of $25Mil topline on Amazon) in a consulting/agency role OR as an e-commerce account manager at the brand
  • 2-3 years of prior experience in management consulting, preferably in the data analytics domain. OR prior experience as Amazon Vendor manager with strong track record of driving success for tier 1 vendors
  • Track record of delivering triple-digit growth and driving operational efficiency
  • Well versed with AMS bid management, content optimization, and Amazon operations
  • Executive presence and strong communication in written and verbal format (past experiences building executive ready powerpoint decks is needed)
  • Strong project management skills and ability to anticipate and mitigate risks
  • Ability to develop relationships with customers and offshore teams built on trust and credibility
  • Experience in managing relationships with VP, SVP, and C-level executives of Fortune 500 companies
  • Hands-on experience in advanced Excel. Skills in SQL is a plus
  • Must have a data-driven, analytical approach to problem-solving
  • Bachelors in analytical fields considered. MBA preferred

We are willing to offer relocation and visa sponsorship for strong candidates.