Help Desk Technician at Nextdoor
San Francisco, CA, US

Nextdoor is the private social network for you, your neighbors and your community. Nextdoor’s mission is to provide a trusted platform where neighbors work together to build stronger, safer, happier communities, all over the world.

We are looking for  a Help Desk Technician to join our IT team.  This person will be the first point of contact for technical assistance supporting our US and International employees.  

Responsibilities:

  • Support employees while adhering to our SLA standards
  • Track and log events and problems and their resolution
  • Ensure a smooth day one experience is had by all new hires by driving accurate provisioning of hardware, systems/user access and desk configurations
  • Follow-up and update employees on status of ticketed issues
  • Document processes in knowledge base, and update as required
  • Identify and suggest possible improvements on procedures

Requirements:

  • 3-5 years experience working directly in a helpdesk role
  • Proficiency in macOS as well as iOS and Android is a plus
  • Ability to lift up to 40 lbs
  • Experience with SaaS products including Okta, Google apps, Atlassian, MDM etc.
  • Familiarity with audio/video and conferencing solutions
  • Proven ability to effectively work on a team and resolve multiple issues in an efficient manner

Benefits:

  • 100% company-paid health insurance premiums (medical, dental and vision) for you and your family
  • Paid vacation and company holidays
  • 401K plan
  • Commuter benefits through Clipper card
  • Fully stocked kitchens with drinks, snacks and candy
  • Shiny Apple products and the option of an adjustable standing desk