Customer Success Manager (APAC) at SendBird
Seoul, KR
At SendBird, we are building the most scalable and powerful chat API in the world. We have customers from over 30 countries around the world and serve a wide-range of use-cases across communities, marketplaces, on-demand services, games, and e-commerce. We are working with some of the best customers in every industry, and since graduating Y Combinator in 2016, we have become one of the fastest growing startups in Silicon Valley.
 
SendBird is headquartered in San Mateo, California and have an APAC office in Seoul, Korea. This position is for the APAC office located in Seoul, Korea.
 
We are looking for an experienced Customer Success Manager (APAC) who can manage and own the relationship with multiple customers to support customers and drive top-notch product adoption leading to renewals, expansion, and ultimately successful customers. We value a tenacious work ethic and being relentlessly resourceful.
Roles & Responsibilities
  • Work closely with account executives to own the customer relationship and journey from onboarding to renewal
  • Support customers with both technical and usability inquiries, while coordinating the implementation and live production environment support with the engineering team
  • Deliver critical materials and insights for customers for a successful adoption of in-app chat along multiple iterations of the product/feature lifecycle
  • Be willing and able to help grow the company in a multifaceted environment
Key Qualifications
  • 3-7 years of technology customer success experience facing developers and product managers
  • Exceptional with verbal and written communication
  • Deep understanding of SDK/API business and/or a quick learner in B2B technology product space
  • Relentless work ethic and dedication towards customers
  • A fast learner with a high level of energy, positivity, and a sense of humor
  • English native who can cover Indonesia, UAE, Singapore, Vietnam, Japan, and India
  • Strong alignment with company values
Bonus points
  • Formal SaaS customer success or sales training at an extremely competitive environment
  • Experience at a top-notch professional firm (investment banking, management consulting, etc)
  • Experience supporting customers with cloud-based and/or middle-ware solutions
  • Experience supporting customers that are enterprise-level developers and product teams
  • Experience in vertical industries (communities, live-streaming, on-demand, e-commerce, gaming, etc.)
  • Experience in being a product manager for any mobile applications