Customer Success Associate at LeanData
Sunnyvale, CA, US
This is a growth opportunity to quickly ramp up in the Salesforce B2B SaaS ecosystem and become a leader in customer success. We’re looking for a Customer Implementation Associate to join our team and actively engage and manage the successful onboarding and implementation of our products.

LeanData is revolutionizing enterprise Sales Operations to help businesses accelerate their sales velocity and make the most of their marketing spend. This is a great opportunity to work with a fast growing, venture-funded company focused on making customers successful on the LeanData platform.
 
Our customers love us because we deliver GREAT service. We view Custom Success as a strategic, competitive advantage. This is truly the heart of our company. If you are a detail-oriented person who likes to roll up your sleeves and is passionate about helping create a premium customer experience, we want to talk to you.
 
Benefits include competitive compensation, equity, healthcare and flexible vacation.
 
Responsibilities 
  • Manage a book of business of SMB customers and be responsible for the ultimate success of those customers.
  • Main focus is to ramp up quickly and become a strategic advisor to your book of business.
  • Learn about common customer questions and issues, and be able to troubleshoot these.
  • Become a master at Salesforce.com and gain knowledge about the Sales/Marketing ops landscape.
  • Set, manage, and communicate customer expectations – both internally and externally.
  • Work closely across multiple LeanData organizations (Implementations, Customer Marketing, Sales) to enable customer growth, share customer feedback, resolve escalations, and deliver outstanding customer experiences.
  • Create an experience for our customers that transcends the standard customer-vendor relationship.
  • Turn LeanData customers into life-long advocates.

 

Qualifications 
  • Excited about immersing yourself in the world of Sales Operations, technology and customer evangelism.
  • Ability to triage and prioritize as needed to address customer needs appropriately.
  • Excellent verbal and written communication skills.
  • Self-starter who thrives under ambiguity in a fast-paced, deadline oriented startup environment.
  • Proactive about finding learning opportunities.
  • Understanding of Sales and Marketing Ops technologies and industry best-practices.
  • Capable of working collaboratively across multiple technical and non-technical organizations.
  • Comfort managing escalations and coordinating resources to execute upon a success plans.

 

Pluses:
  • Prior relevant internship or work experience
  • Experience in customer-facing role
  • Experience with Salesforce.com and/or marketing automation platforms such as Marketo
 
 
To apply, please send in your resume. No relocation offered. Principals only, no recruiters.