Customer Success Manager at LeanData
Sunnyvale, CA, US
LeanData is revolutionizing enterprise Sales and Marketing Operations to help businesses accelerate their sales velocity and make the most of their marketing spend. This is a great opportunity to work with a fast growing, venture-funded company focused on making our largest customers successful on the LeanData platform. 
 
LeanData’s Customer Success team is responsible for ensuring that our customers are continuously receiving and recognizing value from LeanData. The ultimate goal of the Customer Success team is to ensure that our customers achieve the outcomes they set out for upon their decision to partner with LeanData. 
 
As a member of the Customer Success team, a Customer Success Manager will be responsible for the business relationship and requirements of LeanData’s SMB and Mid-Market customers. The Customer Success Manager will work cross-functionally to ensure these customers maximize their business goals with LeanData – communicating around new products/features, driving adoption initiatives, evangelizing best practices, and managing escalations. As the primary driver of customer intelligence within LeanData, the Customer Success Manager will be responsible for distributing this customer context across the company and managing customer expectations accordingly. 
 
 
Responsibilities 
  • Manage a book of business of SMB/Mid-Market customers and be responsible for the ultimate success of those customers.
  • Set, manage, and communicate customer expectations – both internally and externally.
  • Work closely across multiple LeanData organizations (Implementations, Customer Marketing, Sales) to enable customer growth, share customer feedback, resolve escalations, and deliver outstanding customer experiences.
  • Conduct executive stakeholder meetings and business + reviews.
  • Create an experience for our customers that transcends the standard customer-vendor relationship.
  • Turn LeanData customers into life-long advocates.

 

Requirements 
  • 3-5 years experience in Customer Success/Relationship Manager or Sales/Marketing Ops Management role.
  • Salesforce and marketing automation platform (i.e., Marketo) experience – including workflow and business process design experience.
  • Track record building relationships and garnering trust with executive stakeholders at enterprises.
  • Ability to understand and translate business goals into actionable and measurable initiatives.
  • Understanding of Sales and Marketing Ops technologies and industry best-practices.
  • Capable of working collaboratively across multiple technical and non-technical organizations.
  • Comfort managing escalations and coordinating resources to execute upon a success plans.
  • Experience with LeanData a strong plus.
  • Up to 20% travel required.
 
 
To apply, please send in your resume. No relocation offered. Principals only, no recruiters.