Sales Development Specialist at Canva
Manila, PH
Overview
At Canva, we create tools that empower the world to design. Our mission is to democratise design and empower creativity for anyone and everyone, on every platform! Inspired by a team of talented thinkers, an amazing culture and remarkable growth trajectory – we’re out to change the world, one design at a time.
 
Since launch in August 2013 we have grown exponentially, amassing over 10 million users across 179 different countries who have created more than 400 million designs. We are one of the world’s fastest growing technology companies and we have only achieved about 1% of what we are capable of!
 
About the team
Canva’s Customer Success team is responsible for inbound sales and taking care of the company’s large accounts currently subscribed to Canva for Work, our premium subscription.  Our aim is to increase the number of Canva for Work teams we have onboard and to ensure VIP customers are getting the best out of the product and are maximizing the use of the platform.
 
About the Job
As a Sales Development Specialist, you will be working closely with the Customer Success team. Your role will in the sales pipeline will take place in the pre-sale and post-sale stage. Core tasks include qualifying prospects, providing first-class support to our high-value potential leads & existing clients, and carrying administrative duties to support the team. You must possess the desire to help drive company sales and provide solutions to our VIP customer base.

What you’ll do...

  • Provide upbeat email responses and solutions to potential high-value prospects and existing customers
  • Handle general inquiries coming from prospects and qualify them before they are endorsed to a Customer Success Specialist for a consultation call
  • Conduct email and phone based consultations with existing clients
  • Coordinate pre-sale & post-sale activities with the team
  • Collaborate and communicate with the Customer Success team to determine the best resolution for the clients
  • Provide continuous administrative support and complete various client retention and upselling projects to assist the Customer Success Team
  • Must be adaptable to shifting schedule (Mid-shift -2pm to 11pm and Graveyard -10pm to 7am) to provide real-time support to US & EU clients
  • Contribute macros for common client objections
  • Review client records and report weekly trending support issues to ensure excellent relationship management is being maintained
  • Track all the essential information related to managing customer inquiries through our CRM system, Hubspot

You’ll love this role if you have...

  • Excellent Communication skills: Must possess superior oral and written communications skills in order to clearly and effectively convey issues, reports, and other deliverables. Has great proofreading skills.
  • People skills: Enjoys communicating with other people and has the ability to listen, communicate and relate to others, has empathy and a willingness to work together especially with other in-house or off-site teams.
  • Organizational skills: Good in planning and scheduling future tasks, time management, coordinating resources and meeting deadlines to other team members.
  • Attention to detail: Able to quickly spot inconsistencies in the process or situation to correct them. Provides information in a usable form and on a timely basis to others who need to act on it.
  • Customer Support Experience: 2+ years client relationship/client retention experience. Needs to know how to process support emails, interact with a wide range of customers and technical issues and provide product knowledge and guidance.
  • Adaptability: You will be working in a fast-paced startup so everything can change and you must be willing to adapt and move with the current.

We’d love it if...

  • You are familiar with Hubspot CRM or other CRM applications like Salesforce and Pipedrive
  • You are a proactive problem solver –we want go-getters in our team!
  • You have a knack for learning new applications
  • You have knowledge of basic sales-related SaaS products and have the ability to learn new ones quickly
  • You have the passion for creativity and desig
  • You are knowledgeable in creating process documents

Benefits

  • Equity options
  • In-house chefs that cook delicious breakfast and lunch for us each day
  • Fitness membership allowance
  • Generous parental leave policy
  • Sponsored social clubs and team events
  • Fun and quirky celebrations