Head of Business Operations at The Pill Club
San Carlos, CA, US
The Pill Club is a fast growing women's health company. We are looking for a hands-on, highly motivated individual to lead our Business Operations team. You will be responsible for identifying and executing on strategic initiatives aimed at improving our productivity and unlocking economies of scale. In order to succeed in this role, you must have a highly analytical approach to problem solving, be willing to dive deep into our operations and processes and propose creative ways of unlocking value. You will also be responsible for executing on those initiatives, establishing tracking mechanisms and reporting regularly on progress. You should be comfortable operating in a fast-paced, rapidly changing environment with evolving responsibilities. Ideally, you have experience in consulting or financial advisory work, preferably in operationally complex industries. You regularly interact with senior leaders and are comfortable collaborating with them in finding solutions for their teams.

Key responsibilities:

    • Identify value creation opportunities by analyzing our processes; analyze large amounts of data and use it to develop a plan aimed at maximizing efficiency and scalability
    • Work cross functionally with engineering, pharmacy operations, customer service, marketing and finance to develop, test and execute creative operational improvements; develop KPIs and execute
    • Articulately present and debate recommendations with senior leadership
    • Build strong, productive relationships with colleagues, partners and vendors. Enforce and improve KPIs 
    •  Understand key metrics that drive patient loyalty and satisfaction; consistently measure and improve our company’s performance

Ideal Candidate Should Be:

    • Comfortable with data and large-scale analytics. Advanced proficiency in Microsoft Excel as well as proven complex modelling experience are required
    • Attentive to detail
    • An Exceptional oral and written Communicator with a strong executive presence
    • Someone with proven ability to drive and manage simultaneous projects with urgency is desired
    • Passionate about maximizing productivity while creating a delightful customer experience  

Minimum Qualifications:

    • At least 3 years of work experience in investment banking, management consulting or complex operations at a technology company
    • BA / BS degree or higher with strong academic record

Desired Qualifications:

    • Experience managing third-party vendors and partners
    • Proven ability to drive and manage simultaneous projects with urgency is desired