Project Manager, Western US at LucidWorks
United States of America

Every day we work with the world’s largest brands to design, develop, and deploy scalable search apps with our Fusion platform. We tackle the big problems of big data and help companies all over the world deliver a relevant, intelligent search experience to end users both inside and outside the enterprise.

The Lucidworks Professional Services (PS) team is dedicated to delivering a world-class experience to our customers. We help customers translate high level objectives into tactical execution of search-based applications which delivers short- and long-term value.  The Project Manager is a vital, customer facing role within the team, managing Kick off, Discovery, Design and Implementation with the goal of delighting the customer.  

At Lucidworks, we are looking for Project Managers who are smart, have a high amount of energy and have a passion for customer success. You should be semi-technical, familiar with search and able to comprehend and explain technical concepts to a variety of stakeholders.  You’ll have a tremendous opportunity to deliver sophisticated applications to some of the world’s largest companies via the newest and most cutting edge Big-Data, Machine Learning and search technology in the market.   You need to have experience getting into the guts of large account, delighting customers with initial projects and help expand initial projects and create customer satisfaction that will lead to new projects. 

Key Responsibilities

  • Manage engagements from post-sales from Kick off, Discovery, Design and implementation through hand off to Customer Support
  • Assertively manage scope, budget and timeline
  • Proactively anticipate and mitigate risk
  • Maintain project plans, sprint backlogs, status reports all project documentation
  • Establish and maintain positive, collaborative relationships with customer stakeholders and blended project teams
  • Manage cross functional teams
  • Resource forecasting
  • Manage 5 – 10 concurrent projects – depending on size and complexity
  • Identify blockers to key customer milestones (ex. onboarding, product usage/defect) in order to promote and drive solutions
  • Track account health to identify churn risk and actively work to eliminate that risk
  • Drive resolution of customer concerns and provide feedback to product teams
  • Contribute to the growth and scalability of the Professional Services team through documentation, process optimization, and sharing of platform best practices
  • Understand the project ROI and how following and applying Lucidworks best practices can provide stable, value-added search solutions

Required Experience & Skills 

  • 7+ years of experience in Project Management managing enterprise accounts
  • Exceptional client management, customer presence and communications skills including the ability to have difficult conversations, manage escalations, and diffuse difficult situations
  • Experienced in both Agile and Waterfall methodologies
  • Awareness to understand how to tune methodology to match the customer without putting command of the project at risk
  • Strong presentation, meeting facilitation, and written communication skills
  • Semi-Technical experience, strong enough to have technical conversations with a variety of stakeholder types
  • Understanding of Open Source and Big-Data Technologies. Understanding of search technologies a plus.
  • Commitment to high quality work, attention to detail, an ability to manage multiple priorities and a passion for customer success
  • Willingness to travel to customer locations as necessary
  • Financial services, eCommerce or government experience a plus

Preferred Experience & Skills 

  • Enterprise Search experience
  • Experience with Excel, Word, PowerPoint, JIRA, MS Project, Salesforce, and Zendesk desired
  • PMP and/or PMI-ACP/CSM

Perks at Lucidworks

  • Work closely with a cross functional team of highly motivated and intelligent folks with a unique range of startup and enterprise experience
  • Vibrant company culture with frequent team building events
  • Competitive salary with stock options and great benefits