Customer Support Agent - Japan at Zwift
Tokyo, JP

◆Position available: - Customer Support Agent

◆Location: - Tokyo

◆Work Duties

     - Deliver consistent, customer support via email, live chat, and phone in fun, easy-to-      digest language

     - Moderate the Japanese Zwift Community Forum

     - Monitor and respond to Japanese App Store and Google Play Store reviews

     - Develop and maintain strong relationships with local and international counterparts, oftentimes in different time zones

     - Be on-call for production incidents and help coordinate public messaging

     - Report trends to HQ counterparts and stay up to date on new release


◆Required Skills

  • 2 - 3 years of community, support, or customer service experience
  • Excellent interpersonal, writing, and verbal communication skills
  • Basic written and verbal English skills for sound communications within Global Company.
  • Experience with technical support and troubleshooting
  • A passion for learning and a solid grasp of technology (PC, Mac, iOS, and Android software and hardware), bikes, and/or running
  • Collaborative team player that takes initiative
  • Cognitive empathy when engaging our community
  • Ability to adapt and innovate quickly
  • Willingness to work long hours and weekends when needed


Additional Desired Skills

  • Experience with CRM software, Confluence, and JIRA
  • Familiarity with Markdown language
  • Live chat and/or phone support experience
  • Online gaming experience (MMOs)
  • Cycling, running, and/or indoor training knowledge

◆Hours: - Full Time Employment

◆Employment Type: - Permanent employee


(Employee health insurance, welfare pension, workers’ accident compensation insurance, and unemployment insurance)

◆Applicants must submit a resume with work history along with a cover letter. If selected they will be contacted for an interview.