Ad Operations, Client Success Manager (AdWords experience) at ZEFR
New York City, NY, US

Zefr is growing!  We are hiring a new Ad Operations, Client Success Manager to oversee the working relationships with Zefr clients on our newest product. This person will work with the biggest and best companies in the business, guiding them in effectively utilizing Zefr technology and demonstrating Zefr’s considerable value.

Here’s what you’ll get to do:

  • Help our clients execute in Google Ads by sharing tailored performance-enhancing tactics and strategies
  • Communicate with clients proactively, via phone and email. Provide strategic advice and assist in meeting primary KPIs on their clients’ advertising investment by working closely with them in a consultative role.
  • Be the primary point of contact for your partners, responsible for both fielding incoming requests from them, and proactively engaging them.
  • Analyze client data in order to create actionable solutions and lead initiatives in an effort to drive performance and reduce costs.
  • Be the expert on your clients’ goals, the current metrics driving their KPIs, and all relevant corporate and industry news and developments.
  • Understand the full suite of Zefr products and services to identify and deliver on opportunities for additional Zefr-driven value.
  • Help brands achieve their advertising goals, while prioritizing and delivering outstanding customer support experience.
  • Support customers through any challenges while also expressing client needs to internal teams in order to improve the overall product experience.

Here’s what we’re looking for:

  • Preferred Experience: 2 years of customer success management, programmatic trading, or advertising operations experience.
  • A deep understanding of Google Ads is critical for this role. Experience with Google Display & Video 360 is a plus. Other Google Marketing Platform suite tools are recommended.
  • Excellent written and verbal communication, with the ability to adjust communication styles at all organization levels both internally as well as with the client.
  • Strong analytical skills, including high level of comfort with Excel (experience with other analytics tools a plus), and comfort working on data-driven initiatives.
  • Experience with strategizing, organizing and executing large scale presentations (experience with Keynote a plus).
  • Familiarity with the YouTube platform and its backend content owner tools is a plus.
  • Strong organizational skills, with ability to effectively prioritize multiple tasks to meet deliverable deadlines.
  • Thrives in a positive, team-oriented environment and works productively and respectfully with a wide array of individuals.
  • Possesses the passion, drive and resourcefulness to work independently, while being open to direction and guidance.
  • Strong ability to empathize with customers and understand their needs, both spoken and unspoken.
  • Time management skills that are both strong and flexible, to successfully support clients in-market, as well as internationally.