Training Content Specialist at Turo
San Francisco, CA, US

We’re looking for a world-class Training Content Specialist to join our San Francisco team. You will have the opportunity to work closely with our Customer Support, Verification, Trust and Safety, Claims, and Sales teams.  You will help develop and improve our Training Materials for our almost 300 in-house and outsourced agents, and more as our team expands.

Responsibilities:

  • Create and develop training materials and curriculum. Keep training materials up to date and on-brand, and develop effective curriculum.
  • Create training schedules to direct learning structure.
  • Facilitate training sessions with new hires in San Francisco and at outsourced locations, in and outside the US.
  • Provide additional coaching and re-training for existing team members and outsourcers, based on performance feedback.
  • Interface with our product team to become an expert on new features and train the support team as they are implemented.
  • Represent Turo’s mission, vision and values with integrity and professionalism.

Qualifications:

  • Strong customer service/training background required
  • Past experience using a Learning Management System
  • Outstanding written and verbal communication skills required
  • Ability to articulate complex process workflows in a creative and concise way
  • Ability to work well independently and cross-functionally
  • Ability to work independently with little or no supervision/direction
  • Prior training experience required
  • Experience creating process content and training curriculum
  • Undergraduate degree or equivalent required
  • Bonus: start-up experience
  • Experience using Zendesk or other CRM applications, and strong knowledge of Gmail, Google Docs, and Excel
  • Travel for up to 30% of work time, to train at U.S. and international facilities

Benefits:

  • Competitive salary and meaningful equity
  • Employer paid medical, dental, and vision insurance
  • Apple equipment
  • Four weeks paid time off, volunteer time off, generous parental leave
  • Weekly catered lunch
  • Stocked kitchen and beverages
  • Company-sponsored happy hours and team events
  • Turo owner matching and vehicle reimbursement program
  • Turo travel credit every month