Implementation Success Manager at LeanData
Sunnyvale, CA, US
 
LeanData is revolutionizing enterprise Sales Operations to help businesses accelerate their sales velocity and make the most of their marketing spend. This is a great opportunity to work with a fast growing, venture-funded company focused on making customers successful on the LeanData platform.
 
Our customers love us because we deliver GREAT service. We view Custom Success as a strategic, competitive advantage. This is truly the heart of our company. We’re looking for an Implementation Manager to join our team and actively engage and manage the successful onboarding and implementation of our products. If you are a detail-oriented person who likes to roll up your sleeves and is passionate about helping create a premium customer experience, we want to talk to you.
 
Benefits include competitive compensation, equity, healthcare and flexible vacation.
 
Responsibilities:
·       Lead technical customer implementations to drive exceptional results and set customer up for long-term success with LeanData
·       Engage in day-to-day communications with customers to ensure we are maximizing their onboarding experience with the LeanData platform
·       Work closely with LeanData’s Product, Sales and Development teams to quickly onboard customers, design data solutions and surface issues before they become real problems
·       Proactively identify onboarding process improvements
·       Strategically leverage customer feedback to influence the product roadmap

 Qualifications:
·       1-3 years of relevant work experience
·       Proven track record leading customer engagements with demonstrated ability to understand technical concepts, guide strategy and deliver positive results for customers
·       Experience with Salesforce.com and marketing automation platforms such as Marketo
·       Excited about immersing yourself in the world of Sales Operations, technology and customer evangelism
·       Ability to understand and deconstruct technical products and platforms
·       Experiencing managing customer implementations across multiple stakeholders
·       Excellent verbal and written communication skills
·       Previous SaaS and enterprise software experience
·       Creative, resourceful, detail-oriented and highly organized
·       Self-starter who thrives under ambiguity in a fast-paced, deadline oriented startup environment
 
To apply, please send in your resume. No relocation offered. Principals only, no recruiters.