Sales Engineer (Indonesia) at SendBird
Jakarta, ID
At SendBird, we are building the most scalable and powerful chat API in the world. We have customers from over 150 countries around the world and serve a truly wide-range of use-cases across communities, marketplaces, on-demand services, games, and e-commerce.
 
We are working with some of the hottest (and the toughest) customers in every industry, and since graduating Y Combinator in 2016, SendBird has become one of the fastest growing startups in Silicon Valley.
 
SendBird is headquartered in San Mateo, California and has its APAC office in Seoul, South Korea.
 
We are looking for a Sales Engineer who is both highly technical and has strong business acumen. You should have a passion for designing, building, and selling technology solutions to a wide variety of innovative enterprises. You should love engaging with customers, building relationships, and driving the technical sales cycle.
 
The perfect candidate is at ease sitting down with developers, product managers, and C-level executives and advising them on the best ways to utilize cloud communications technology. You should have at least three years of Sales Engineering experience in with a highly technical product such as a developer platform, database technology or similar technology with a developer audience and a post-sale integration cycle.
 
You will be working closely with the sales team, product management, and customers to craft innovative, flexible, and scalable solutions that help customers transform their chat and messaging strategy through the adoption of the SendBird platform.  
 
Throughout the sales lifecycle, you will build confidence in the SendBird product by articulating the value of our platform. You will inspire customers by building and delivering presentations that open their eyes to the value and potential of using SendBird. 
Roles & Responsibilities
  • Partnering in sales meetings - You will partner with the sales representative in emails, calls, video conferences and on-site sales meetings through the entire deal process, working as in equal in support of the rep to close the business.
  • Leading technical meetings - SendBird is a technology platform and during the sales cycle conversations with engineers and architects will come up. You will be responsible for knowing the entire platform with enough mastery to assist in a technical evaluation.
  • Designing & delivering presentations & demos - You will need to be comfortable creating presentations & demos mapped at the appropriate altitude of your audience, balancing and blending technical details, features / benefits, differentiation etc.
  • Overcoming objections - You must be able to think on your feet to eliminates sales obstacles using creative and adaptive approaches.
  • Designing solutions architecture - SendBird as a technology platform enables the creation of powerful conversational solutions to a wide variety of business problems. You will be responsible for taking design & requirements from customers and mapping them onto the SendBird technology to help establish fit and scope level of effort.
  • Responding to security inquiries - Security is extremely important to SendBird customers. You will be responsible for articulating our security story and responding to security reviews. This includes speaking to conformance with security / compliance frameworks including HIPAA, SOC2, and ISO 27001.
  • Contributing to RFP responses - Many of SendBird's opportunities are part of structured RFI / RFP processes. You will work with the account executive to prepare strong responses.
  • Conducting competitive analysis - The messaging space is competitive and fast moving. You must be prepared to rapidly analyze and speak to competitive differentiation.
  • Knowing the roadmap - Prospects are always interested in where we are headed. You must be able to walk the line of telling our story without overpromising.
Key Qualifications
  • 3+ years of sales engineering experience
  • A deeper understanding of API / SDK products
  • Knowledge of a broad range of web and platforms including JavaScript, iOS, Android, React Native, etc.
  • Understanding of security basics and core architectural concepts such as REST, SOA and event driven application architectures
  • Proficiency with one or more programming language such as JavaScript, Java, Swift, Ruby, or Python
  • Availability to travel as necessary to visit prospects and customers
  • Native English speaker with strong verbal and written communication skills