Customer Success/Sales Engineer at Valimail
San Francisco, CA, US
Valimail was founded around a simple yet powerful idea: bringing trust to email. Using open standards, we are taking on fundamental and extremely complex technical challenges resulting in innovative approaches, such as developing the world’s first email authentication as a service. Our revolutionary service allows organizations to implement proper email security safely and quickly, protecting their customers, employees, and brand. Valimail is a well-funded Series-B startup and the leader in Email Authentication as a Service. We're protecting global leaders like Yelp, Uber, Fannie Mae, Manulife, WeWork and HBO. Here is your chance to be in on the ground floor at an important technology innovator and to help create a major business service category.
We are looking for a Sales Engineer to join our Customer Success Team who will work with customers to implement email authentication (DMARC/SPF/DKIM) for customers and grow adoption of our services. They’ll work with Email Service Providers to help customers get their emails authenticated. Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services.
What You’ll Be Doing
• Perform product demosMake the technical case for Valimail
• Perform authentication analysis on customer domains
• Build and maintain relationships with the customer
• Manage the customer onboarding process
• Work with Third Party vendors on the customer’s behalf as necessary
• Work with internal business stakeholders to ensure email services are properly authenticated
• Ensure customer get to DMARC enforcement
Post Sales
• Maintain relationship with customer
• Expand visibility within the customer
• Identify other business stakeholders to further embed Valimail
• Address technical issues including troubleshooting of complex issues
About You
• 5+ years of experience as a Sales Engineer for a SaaS company
• Experience driving technical conversations during the sales process for mid to enterprise-level clients In-depth SQL experience building queries and analyzing data
• Experience in both pre-sales activity as well as post-sales activity
• Has experience troubleshooting complex issues and identifying root causes
• You are highly technical and want to understand how things really work.
• You are highly organized and can help guide customers through the process of implementing email authentication.
• Excellent communication skills both verbal and written
• Knowledge of email and email security a plus. Experience with DNS concepts and operations a plus.