Account Manager at Atrium
San Francisco, CA, US
Atrium is the most data-driven platform providing legal services and applications to fast-growing companies. Atrium has helped hundreds of companies with everything from drafting and reviewing commercial contracts to raising over $500M in new capital. We’re based in San Francisco and have $75.5M in funding from top investors including Andreessen Horowitz, General Catalyst, Y Combinator, SV Angel, Greylock, and more. Atrium aims to disrupt Big Law and the $160 billion corporate legal services market.
As an Account Manager, you will have the ability to own a large set of Atrium clients with end-to-end responsibility of the post-sale client experience.
You will be the main point of contact for Atrium’s clients and be responsible for client satisfaction.  You will be helping to develop and design infrastructure to serve clients in the most effective and efficient way, thereby enabling our lawyers to focus on the most high leveraged work.  Your work will also be incorporated into our tools, systems, and software, transforming the way lawyers and clients interact with technology.
You will have the opportunity to learn best practices from leaders who have implemented client services infrastructure at consumer and SaaS organizations, and work together to develop a unique architecture to service buyers of professional services.

What would you be doing?

    • Build and execute against our client engagement plans
    • Develop strong relationships with our valued clients
    • Build out ancillary services, delightful client education, and helpful on-boarding to demonstrate further value to clients
    • Build qualifiers and processes between teams to allow for seamless client handoffs
    • Continually ideate to efficiently create the best in class client experience
    • Generate high client NPS, rivaling top consumer companies

What does success look like in this role?

    • Previous experience in a client services, support, or success role
    • Strong level of comfort with clients, you have the natural ability to build meaningful and lasting relationships
    • Strong communicator, high EQ
    • Ability to operate under ambiguity
    • Likes to get in the weeds
    • Likes to and is good at building and seeing through to execution
    • Obsessed with customer success and ensuring no balls are dropped
    • Has a coach + player mentality, you manage a team through leading by example
    • Incredibly detail oriented
    • Takes ownership, is responsible, and responsive

What would you get from Atrium?

    • The rare opportunity to join one of the hottest SF startups with $65M in new funding. We're not just another legal tech company disrupting a traditional industry, we're transforming how legal services are provided!
    • Top-tier mentorship from experienced founders, including Justin Kan
    • Competitive compensation and sweet perks like catered lunch daily, Bevi machine, endless coffee, and snacks
    • San Francisco office across from 4th & King CalTrain with large private patio and views of downtown