Solutions Engineer at SendBird
San Mateo, CA, US
At SendBird, we are building the most scalable and powerful chat API in the world. We have customers from over 150 countries around the world and serve a truly wide-range of use-cases across communities, marketplaces, on-demand services, games, and e-commerce.
SendBird is headquartered in San Mateo, California and has its APAC office in Seoul, South Korea.
As a Solutions Engineer at SendBird, you are the technical voice of SendBird and its customers and partners. Your primary responsibilities are to help customers onboard quickly and successfully, and communicate customer needs back to the product team.
You accomplish this in the following ways:
1. Building relationships with customers based on technical expertise with the SendBird product
2. Listening to customers openly and learning about their business and technical needs
3. Communicating the value and benefits of SendBird and its products to the customer
4. Helping customers succeed with the conversational technology we provide
If you are an engineer who is ready to dive into solving customer problems and providing customer insights that add business value to our technology, this is the role for you!
Roles & Responsibilities
  • Review implementation of SendBird’s technologies with customers to promote best practices. Help the customer implement effective solutions that maximize SendBird’s value to the customer.
  • Collaborate with the engineering, sales and success teams within SendBird.
  • Work on custom development projects that extend the SendBird product (strong programming skills are a must).
  • Gather customer feedback to help improve the product, while helping provide insights for the product roadmap.
  • Analyze and debug customer issues across multiple platforms (for example, iOS, Android, JavaScript, React Native, or Unity, etc.) 
  • Improve technical documentation and FAQs for a better developer experience.
  • Coordinate with the marketing team on technical blog posts and sales enablement tasks when needed.
Key Qualifications
  • A strong technical background
  • Obsession with great customer experiences
  • Ability to provide custom solutions based on customer needs
  • Empathetic communication skills, including strong empathy for customer needs
  • Experience with at least one web technology (JavaScript, AJAX, Restful API)
  • Experience with at least one mobile platform (iOS, Android, React Native, Unity)
  • Ability to debug and learn new technologies quickly
  • Alignment with our 7 core values
Bonus Points
  • Professional experience in a client-facing technical role (as a developer, consultant, etc.)
  • Full-stack software development experience a huge plus
  • Strong project management skills
  • Recognized/high karma account on developer communities (e.g. Stack Overflow, Hacker News)
  • Ability to analyze overall industry and application trends