IT Desktop Support Engineer at Fetch Robotics
San Jose, CA, US
Fetch Robotics is a leading provider of Autonomous Mobile Robots (AMR's) that is revolutionizing the logistics industry. Robotics has matured to the point where it can become an integral part of making society better. We are searching for the brightest and most passionate engineers to enable humans and robots to work together. We are creating a robotics platform with reach from commercial and retail applications to the cloud.
 
We are seeking an IT Desktop Support Engineer to join our IT Department. The IT Desktop Support Engineer, under the direction of the Network Engineer, is responsible for ensuring an effective and efficient level of IT Support is provided within the desktop support environment for resolving IT related issues or problems.
 
Key Responsibilities:
 
  • New user creation and setup, including compute environment, telephone service, communications access and authentication.
  • Procure hardware as needed for staff, whether new or existing.
  • Act as point of contact for user issues, making sure user needs are met and handled within an acceptable time frame, tracking KPI where necessary.
  • Work with systems administration staff on projects and duties as contributor, partner or owner.
 
Qualifications:
 
  • Comfortable in the use and support of various compute environments such as Linux, Windows and Mac OS.
  • Experience doing installs on Linux, Windows and Mac systems.
  • Familiarity with basic networking, plus network infrastructure utilities like DHCP & DNS.
  • Ability to troubleshoot and resolve basic computer, printer, network or phone system issues as needed.
  • Familiarity with VOIP systems.
  • Familiarity with network hardware, including wired and wireless environments.
  • Comfortable working in a hands-on environment directly with users.
  • Experience with Atlassian based tools like Jira, Confluence and Service Desk.
  • Strong collaboration and communication skills both inter and intra-team.
  • Able to lift up to 50 lbs with accommodation.
 
What we offer:
 
  • Career growth opportunity at fast-growing startups.
  • Competitive salary and equity based on experience
  • Medical, dental, vision, life and AD&D
  • Flexible time off - work hard & play hard