Implementation Success Associate at LeanData
Sunnyvale, CA, US
LeanData is revolutionizing enterprise Sales Operations to help businesses accelerate their sales velocity and make the most of their marketing spend. This is a great opportunity to work with a fast growing, venture-funded company focused on making customers successful on the LeanData platform.
 
Our customers love us because we deliver GREAT service. We view Custom Success as a strategic, competitive advantage. This is truly the heart of our company. We’re looking for a Customer Implementation Associate to join our team and actively engage and manage the successful onboarding and implementation of our products. If you are a detail-oriented person who likes to roll up your sleeves and is passionate about helping create a premium customer experience, we want to talk to you.
 
Benefits include competitive compensation, equity, healthcare and flexible vacation.
 
Responsibilities:
 
•       Main focus is learning and becoming a team contributor in a short period of time 
•       Learn about LeanData, its customers, products and managing product implementation 
•       Become a master at Salesforce.com and gain knowledge about the Sales/Marketing ops landscape
•       Manage small customer implementations with a focus on stewarding these to completion with a high level of customer satisfaction
•       Participate in (and eventually lead) client meetings and demonstrate ability to contribute to meeting's outcomes
•       Collaborate with other teams (Dev, Product, Sales, etc.), as needed for the implementation
•       Learn about common customer questions and issues, and be able to troubleshoot these
 

 Qualifications:
•       Excited about immersing yourself in the world of Sales Operations, technology and customer evangelism
•       Ability to understand and deconstruct technical products and platforms
•       Excellent verbal and written communication skills
•       Self-starter who thrives under ambiguity in a fast-paced, deadline oriented startup environment
•       Proactive about finding learning opportunities
Pluses:
•       Prior relevant internship or work experience
•       Experience in customer-facing role
•       Experience with Salesforce.com and/or marketing automation platforms such as Marketo
 
To apply, please send in your resume. No relocation offered. Principals only, no recruiters.