Sales Head at Canva
Beijing, CN
About the Job
As a Sales Head, you will be working closely with the Customer Marketing team. Your role will in the sales pipeline will take place in the pre-sale and post-sale stage. Core tasks include qualifying prospects, providing first-class support to our high-value potential leads & existing clients, and carrying administrative duties to support the team. You must possess the desire to help drive company sales and provide solutions to our VIP customer base.

What you’ll do...

  • Lead sales team to reach sales target and revenue goal.
  • Handle general inquiries coming from prospects and qualify them before they are endorsed to a Customer Success Specialist for a consultation call
  • Coordinate pre-sale & post-sale activities with the team
  • Collaborate and communicate with the Customer Marketing team to determine the best resolution for the clients
  • Provide continuous administrative support and complete various client retention and upselling projects to assist the Customer Success Team
  • Contribute macros for common client objections
  • Review client records and report weekly trending support issues to ensure excellent relationship management is being maintained
  • Track all the essential information related to managing customer inquiries through our CRM system, Hubspot

You’ll love this role if you have...

  • Excellent Communication skills: Must possess superior oral and written communications skills in order to clearly and effectively convey issues, reports, and other deliverables. Has great proofreading skills.
  • People skills: Enjoys communicating with other people and has the ability to listen, communicate and relate to others, has empathy and a willingness to work together especially with other in-house or off-site teams.
  • Organizational skills: Good in planning and scheduling future tasks, time management, coordinating resources and meeting deadlines to other team members.
  • Attention to detail: Able to quickly spot inconsistencies in the process or situation to correct them. Provides information in a usable form and on a timely basis to others who need to act on it.
  • Customer Support Experience: 2+ years client relationship/client retention experience. Needs to know how to process support emails, interact with a wide range of customers and technical issues and provide product knowledge and guidance.
  • Adaptability: You will be working in a fast-paced startup so everything can change and you must be willing to adapt and move with the current.

We’d love it if...

  • You are familiar with Hubspot CRM or other CRM applications like Salesforce and Pipedrive
  • You are a proactive problem solver –we want go-getters in our team!
  • You have a knack for learning new applications
  • You have knowledge of basic sales-related SaaS products and have the ability to learn new ones quickly
  • You have the passion for creativity and desig
  • You are knowledgeable in creating process documents

Benefits

  • Equity options
  • In-house chefs that cook delicious breakfast and lunch for us each day
  • Fitness membership allowance
  • Generous parental leave policy
  • Sponsored social clubs and team events
  • Fun and quirky celebrations