DESKTOP SUPPORT SPECIALIST at The Pill Club
Dallas, TX, US / Fort Worth, TX, US
About the Pill Club
We are a family of medical professionals, women's health advocates, and software engineers on a mission to simplify the process of getting birth control! If you are interested in working at a rapidly growing healthcare startup and want to get in on the ground floor of building a company that’s changing the way birth control is dispensed, please consider joining our team!
 
Description
The Pill Club is expanding and looking for a full-time experienced Desktop Support Specialist who can provide Tier 1 and 2 support for our staff. The successful candidate will work with our Information Technology team to maintain the computer systems for our office in Fort Worth, Texas, just south of DFW airport. The Desktop Support Specialist will work across a broad range of areas of the business to support incidents, problems and requests will be responsible for answering IT request via phone, email, instant message and in person, while explaining solutions in technical and non-technical terms, to on-site and remote users and/or vendors. This position will require high initiative and the ability to work independently, with limited support at this location.

Ideal Candidate Should Be:

    • Highly knowledgeable of G-Suite applications
    • Comfortable with occasional after-hours work, including nights/weekends
    • Experienced in responding to a ticket-based support system and other methods of communication
    • Able to effectively problem solve unique issues independently

Responsibilities:

    • Build and deploy PCs, telephone systems, wireless networks and peripheral devices (such as printers, scanners, mobile/smartphones) related to desktop infrastructure, in accordance with department standards
    • Maintain installed PCs, telephone systems, and peripherals with routine maintenance
    • Identify, log, and resolve technical problems with software applications
    • Ensure that work is carried out within agreed service levels and in accordance with departmental and corporate guidelines and timelines
    • Create, maintain, and distribute reports of progress to senior leadership
    • Explain and document technical issues in a clear way to clients 

Minimum Qualifications:

    • Associate degree or equivalent verifiable work experience in closely related field

Desirable Qualifications

    • CompTIA A+/Net+/Security+, Google Apps Certified Administrator and/or Google IT Support Professional certifications