Head of Platform - AI/ML Enterprise SaaS at People.ai
San Francisco, CA, US
Accenture has recently stated that “the impact of AI technologies on business is projected to increase labor productivity by up to 40% and enable people to make more efficient use of their time.“ A specific area that will have the largest impact is leveraging AI for greater revenue intelligence.
 
People.ai built and leads the emerging Revenue Intelligence market with our Revenue Intelligence System that empowers sales, marketing, and customer success teams to unlock full selling capacity. Companies like New Relic, Tanium, Lyft, Okta, and Mulesoft use People.ai to automate the capture of all contact and customer activity data, dynamically update their CRM and provide actionable intelligence across your management tools.
 
 
 
The mission of the Head of Site Reliability Engineering (SRE) is to drive reliability of our service by automating our processes around deploying, scaling, running, and monitoring our service.

Responsibilities

    • Scale the SRE function recruiting and building a team empowered by a mission, driving the team to define core metrics against which they can measure their impact on reliability; coached other teams on defining reliability and scalability SLAs during our architectural review process.
    • Rewire our company culture on infrastructure to be automation-first, leading the team to iterate on eliminating any manual workflows through operational tooling, and ensuring their adoption of this automation across the organization to empower Engineering teams to own their own infrastructure.
    • Develop a cohesive vision for the organization on how cost and reliability meet as we scale our organization and our infrastructure. Use this vision to lead multiple infrastructure cross-team initiatives, such as aggressive infrastructure cost-saving projects, implementation of application monitoring best-practices, development environments for testing, and a standardized set of patterns for development of new infrastructure.
    • Drive the incident response and resolution of complex outages and system failures through a deep understanding of our infrastructure and networking and systems principles.
    • Evolve our security posture, working across teams to implement a vision for data isolation and data access inside and outside the company as well as network and application security.

Requirements

    • Prior experience hiring and managing a high-performance team of engineers
    • Demonstrated focus on automation
    • Persuade other teams to put reliability and security on their radar
    • Deep systems engineering and computer architecture background (e.g. Operating Systems and Networking)
 
 
Founded in 2016 and based in San Francisco, People.ai is backed by Y Combinator and Silicon Valley’s top investors, including Andreessen Horowitz and Lightspeed Venture Partners.