Verification Specialist (12pm-8pm Shift) at Turo
San Francisco, CA, US

We are looking for a positive, outgoing, articulate, and savvy customer service agent to join our trust and safety team.

**This position is for the mid shift from 12:00pm - 8:00pm PST, Sundays through Thursdays.**

Responsibilities
  • Ensure that Turo’s customer and vehicle verification processes are customer friendly and efficient
  • Exercise good judgment when handling escalations from team of outsourced customer service reps performing customer verifications
  • Review and research documents to analyze for potential fraud
  • Assist in team projects and help build team processes
  • Contribute to oversight of external relationships with our BPO vendor
  • Audit performance of outsourced customer service representatives to ensure their work meets Turo’s standards
  • Respond to internal requests regarding verification case information in a timely manner
  • Consistently contribute ideas to further improve the customer experience
Qualifications
  • 1+ year in customer service, fraud experience recommended
  • Top-notch oral and written communication skills
  • Willingness to work outside standard business hours to support our customers when they need it most
  • Ability to work both in a team environment and independently
  • Outstanding attention to detail, with strong ethic of personal responsibility
  • Experience using Zendesk or other CRM or customer service applications
  • Experience working with/within a BPO vendor

This is a full-time position.

Benefits
  • Competitive salary and meaningful equity
  • Employer paid medical, dental, and vision insurance
  • Apple equipment
  • Four weeks paid time off, volunteer time off, generous parental leave
  • Weekly catered lunch
  • Stocked kitchen and beverages
  • Company-sponsored happy hours and team events
  • Turo owner matching and vehicle reimbursement program
  • Turo travel credit every month

We're an equal opportunity employer and value diversity at our company. We don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. When in doubt, please apply!