Customer Care Associate at Imperfect Produce
Tucson, AZ, US
About Imperfect
 
Imperfect is a produce delivery startup on a mission to reduce food waste and to make fresh produce more affordable, accessible, and convenient. We source produce directly from farms, which would otherwise go to waste, and deliver it to customers' doors for an average of 30% less than grocery store prices. Since our start in 2015, our customers have saved millions of pounds of produce from going to waste.
 
Imperfect is more than just a produce box! In everything we do, we bring an appetite, lead with heart, embrace imperfection, and work to grow the movement. We aim to cultivate sustainable environments everywhere we go–whether in the office, warehouse, or field. By working at Imperfect, you’re helping build a more sustainable and effective food system. You’re helping fight food waste. You’re ensuring farmers are rewarded for their full harvest. You’re improving access to healthy food in food deserts. With each curvy cucumber and misshapen potato, you’re helping shape our world for the better.
 
We're headquartered in San Francisco with operations in each of our cities: the San Francisco Bay Area, Los Angeles, Portland, Seattle, Chicago, Indianapolis, Milwaukee, San Antonio, Austin and Baltimore.
 
We're looking for folks who are positive, motivated, and ready to change the world. If that sounds like you, drop us a line!
 
 
About the Role:
 
We are seeking highly motivated problem-solvers who love working with people and are passionate about sustainability and our impact on the world. Ideal candidates will have an upbeat attitude and drive to provide exceptional service.

Responsibilities:

    • Take initiative to learn the company's products and processes
    • Respond to customer inquiries via phone, email, and chat in a fast-paced manner
    • Support 50-100 customers during a typical day
    • Devise creative solutions to any and all problems that arise
    • Assist customers in managing their online accounts

Skills and Qualifications:

    • Excellent written and oral communication skills
    • 1-2 years experience in a customer service role
    • Highly organized and strong attention to detail
    • Ability to problem-solve and think on your feet
    • Experience with Zendesk or similar customer-service software a plus
    • Available to work from our office in Tucson
    • Impeccable computer skills and knowledge
    • Ability to stay calm in stressful situations
    • Passionate about product knowledge and delivering a great experience
    • Energetic and excited about mission-driven work
    • Passionate about our mission to eliminate food waste

Details of Position:

      • Full-Time Flex schedule
      • Paid hourly starting at $14.50 per hour
      • PTO, 401 k, stock options and health care benefits
      • Open availability required (early morning, nights, and weekends - Exact work schedule will be provided before start date)
      • All offers subject to 30 day provisional employment period
      • Candidates must be able to start March 25, 2019
 

Physical Requirements:

    • Sedentary work; predominantly involves sitting most of the time.
    • Standing desks and / or other ergonomic accommodation is available upon request
    • Walking, climbing stairs, and standing are required only occasionally
    • Regular work with computers, including keyboards, mouses, and screens; regular use of mobile devices, including smartphones and tablets also required
 
 
Individuals seeking employment at Imperfect Foods are considered without regard to race, color, religion, national origin, age, gender, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
 
U.S. E-Verify Notice: Imperfect Foods participates in E-Verify in the United States. Imperfect will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.