Director of Delivery at Imperfect Produce
Seattle, WA, US
About Imperfect
Imperfect is a produce delivery startup on a mission to reduce food waste and to make fresh produce more affordable, accessible, and convenient. We source produce directly from farms, which would otherwise go to waste, and deliver it to customers' doors for an average of 30% less than grocery store prices. Since our start in 2015, our customers have saved millions of pounds of produce from going to waste.
Imperfect is more than just a produce box! In everything we do, we bring an appetite, lead with heart, embrace imperfection, and work to grow the movement. We aim to cultivate sustainable environments everywhere we go–whether in the office, warehouse, or field. By working at Imperfect, you’re helping build a more sustainable and effective food system. You’re helping fight food waste. You’re ensuring farmers are rewarded for their full harvest. You’re improving access to healthy food in food deserts. With each curvy cucumber and misshapen potato, you’re helping shape our world for the better.
We're headquartered in San Francisco with operations in each of our cities: the San Francisco Bay Area, Los Angeles, Portland, Seattle, Chicago, Indianapolis, Milwaukee, San Antonio, Austin and Baltimore.
We're looking for folks who are positive, motivated, and ready to change the world. If that sounds like you, drop us a line!
About the Role
Imperfect is searching for a dedicated Director of Delivery to join our growing team! As the Director of Delivery, you have a firm grasp on ground transportation companies-know the players in the industry; you are responsible for managing a fleet of internal drivers and a third-party last mile delivery team in the Pacific Northwest. This role will play a critical part in providing hands-on leadership for day-to-day driver operations. You will be responsible for ensuring drivers are set up for success prior to starting their route each day. As the main point of contact with our vehicle vendor, you will be responsible for ensuring vehicles are in the proper operating condition in preparation for deliveries. Keeping an eye on our delivery metrics, you will have a direct impact in Imperfect's growth. If you're passionate about fighting food waste and making a meaningful impact on the produce industry, we'd love to talk!


      • Hire and oversee delivery in Portland and Seattle. Accurately forecasting and optimizing driver headcount as the market grows
      • Manage and provide feedback to 60-70 full-time drivers and loaders daily, with the possibility of up to 100 dependent on growth
      • Conduct ongoing training to managers and delivery drivers on an as-needed basis to continually meet operational excellence
      • Responsible for negotiating and maintaining relationships with vendors and contractors including but not limited to our fleet, fuel, and insurance
      • Maintain high standards of inventory integrity throughout the entire lifecycle from loadout to customer delivery experience
      • Track and analyze key delivery metrics and continuously strive to meet KPI's. Being able to control per delivery cost efficiency through target setting and maintaining/achieving performance standards, while building on operational/process improvements
      • Partner with Delivery Dispatcher to ensure all routes are mapped out efficiently and making sure we are optimizing our routes and vehicle usage
      • Work closely with the customer care team to build on the customer delivery experience
      • A firm grasp on ground transportation companies-know the players in the industry

Skills and Qualifications

      • 2+ years experience in a operations delivery/fleet manager role
      • 3+ years experience managing drivers and logistics teams with a hands-on and engaged management style
      • Experience leading and scaling remote teams
      • Understanding of B2C delivery marketplace
      • Highly comfortable navigating the Pacific Northwest
      • Mastery of Google Maps to ensure an on-time delivery experience for each customer
      • Proficient in Microsoft Excel, fleet logistics, and adept at analyzing metrics

About You

      • Highly organized and strong attention to detail
      • Ability to problem-solve and think on your feet (A.K.A. a mental juggler and multi-tasker)
      • Comfortable in the start-up/get it done environment
      • Excels at independent, unsupervised work
      • Willing to always put the customers first
      • Passionate about our mission to fight food waste

Details of Position

      • This position reports to the Regional Director of Operations in our warehouse located in the Portland
      • Regional travel required
      • Full-time exempt position
      • Salary and employee stock options commensurate with experience
      • Benefits include medical, vision, and dental, stock options, and free produce!
      • Job Offer contingent on successful completion of a background check

Physical Requirments

      • Frequent driving may be necessary
      • Exposure to all types of weather conditions
      • Ability to walk, bend, squat, climb, reach, and kneel
      • Ability to lift/push/pull up to 75 pounds
      • Sedentary work; involves sitting some of the time
      • Walking, climbing stairs and standing 
      • Regular work with computers, including keyboards, mouses, and screens; regular use of mobile devices, including smartphones and tablets also required
Individuals seeking employment at Imperfect Foods are considered without regard to race, color, religion, national origin, age, gender, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.
U.S. E-Verify Notice: Imperfect Foods participates in E-Verify in the United States. Imperfect will provide the U.S. Social Security Administration (SSA) and, if necessary, the U.S. Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.