Business Analyst at Anaplan
San Francisco, CA, US

Sure, we are leading innovation in Enterprise Planning Management software. Yes, our product is arguably the most sophisticated one in its class. But our product alone does not make heroes of our customers. Our Customer Success Team, and our Partner Ecosystem of Anaplan delivery consultants do. And these teams can’t function successfully without the support, direction, and guidance of our high performing Customer Operations team!

This important contributor role on the Anaplan Customer Operations team gives you a fantastic opportunity to help scale our business through strengthening and growing our global Customer Success teams. Working to ensure our team is equipped with the best enablement, tools, processes, and communications they need to work with our Customers to make them successful.

 

THE ROLE

Are you:

  • Strong technically at building models in Anaplan, multi-dimensional environments, or excel?
  • Highly capable in managing data sets from multiple sources?
  • Analytically minded, and able to build the tools, and bring together the data and metrics we need to track the health and scale of our partner ecosystem?
  • Passionate about processes?
  • Are you cool and calm under pressure, and able to remain focused on delivering to project plans and driving results? 

Then this job is for you.

 

CORE RESPONSIBILITIES

As a Business Analyst, you’ll report to the Senior Manager, Customer Operations and collaborate closely with the global Customer Success, Operational Excellence Group, and Sales Operations teams to help strengthen and scale the Customer Success team.

You will be part of Anaplan’s Operations team that operate globally to provide the tools, processes, best-practice collateral, and operational support that make our Customer Success team, and ultimately customers successful.

Responsibilities: 

  • Own and represent Customer Success and Operations internally on application and data governance committees
  • Drive governance and alignment on data cross-functionally
  • Develop best in class connected planning solutions at Anaplan
  • Innovate with the latest features and functions available in Anaplan
  • Understand, prioritize, and advise on Customer Success models focus and roll-out
  • Document data flows, standard operating procedures, and project-related requirements
  • Develop, track and evangelize the metrics that are critical for achieving customer success operational excellence

The responsibilities aren’t always defined. It’s critical that you have the skills, motivation and initiative to really take ownership of the Customer Operations space to help drive us forward as a company. This role requires high levels of autonomy, accountability, and integrity!

 

REQUIREMENTS:

  • BA/BS required.
  • 3+ years of experience in an analytics role (Consulting, Operations, or similar)
  • Excellent communication and presentation skills with attention to detail
  • A proven record of developing high performing, highly technical models (financial, operational, or other)
  • Data-driven with a commitment to process improvement
  • Strong reputation working with inter-disciplinary teams as being innovative, accountable, reliable, and able to thrive in a constantly changing environment
  • Advanced excel and analytical experience is a must
  • Endless curiosity and need to dive deeper for understanding
  • System experience required: Microsoft Office Suite, Anaplan, Salesforce
  • System experience preferred: Gainsight, Informatica Cloud, Splunk, Python, Amazon Redshift (S3)