Patient Care Lead at The Pill Club
Dallas, TX, US / Fort Worth, TX, US
About The Pill Club
We are a family of medical professionals, women's health advocates, and software engineers on a mission to simplify the process of getting birth control! If you are interested in working at a rapidly growing healthcare startup and want to get in on the ground floor of building a company that’s changing the way birth control is dispensed please consider joining our team!
 
Description
The Pill Club is expanding, and looking for a full-time experienced Patient Care Lead to manage, develop and nurture our Patient Care Coordinators and Specialists. This position will supervise 5-10 employees and will be responsible for ensuring that patients’ needs are appropriately met.

Ideal Candidate Should Be:

    • Proficient in current technology, including Google Suite and Microsoft Office
    • Self-driven and have effective multitasking skills
    • Detail oriented
    • Deeply committed to customer satisfaction and strong desire to contribute to company growth
    • Able to learn, adapt, and thrive in a dynamic environment
    • A strong communicator (written and verbal)A problem-solver

Responsibilities:

    • Supervise and develop a best-in-class, customer-centric support team
    • Train Patient Care team members and provide continuous coaching support
    • Interface with Patient Care leadership and broader TPC leadership
    • Analyze and communicate performance metrics to measure success at the group and individual levels
    • Optimize Patient Care tools such as protocols, process, and knowledge base
    • Create proactive solutions to streamline common requests and to improve support processes
    • Meet and exceed performance team-based metrics through motivation and strong strategic approaches

Minimum Qualifications:

    • Bachelor’s Degree or equivalent experience
    • 3+ years of full-time supervisory experience in account management or customer success

Desirable Qualifications:

    • Experience working in a healthcare environment