Operations Team Lead at Starship
Flagstaff, AZ, US
Starship is now looking for an Operations Team Lead in Flagstaff, AZ . The new Team Lead will be responsible for running daily delivery operations at our Northern Arizona University location.
What you’ll do:
Plan and manage the day to day operations of our robot fleet on campus
Lead a team of 10-15 team members including hiring and performance mangement
Develop and optimize new and existing processes to allow the business to efficiently operate and expand
Refine delivery logistics to ensure a world-class delivery service
Work closely with our commercial partners to grow and improve our fulfillment processes
Product Improvement. Proactively search for new features which could improve a seamless customer experience
Daily metric-based analytics of overall performance and gains
Hustle. Take ownership of Starship growth on campus, and do whatever it takes to get the job done
A successful candidate will possess:
Ability to take initiative in a constantly-changing work environment
2+ years of experience in people management and front line operations
Experience creating and optimizing processes
Enjoyment of solution-crafting and navigating through any challenge
A willingness to be "in the trenches" working with our team, robots, and restaurant partners
Strong communication skills - both verbal and written
Comfortable with using mobile apps and teaching functionality to others
Able to work odd hours
Be able and willing to travel
Terms and Conditions:
Location: Flagstaff, AZ.
Reports to Head of US Operations
Come join us and be a part of the Future of Delivery, today.