Field Engineer (SmartPage Developer) at Highspot
Seattle, WA, US
Highspot is an end-to-end platform that closes the loop between marketing, sales and the customer providing real-time alerts and predictive analytics on all your business content.  Using Highspot, companies increase seller effectiveness, improve sales management visibility to best practices, and deliver insights to marketing so they can produce content that drives engagement and revenue. We’re constantly expanding our product portfolio and services we offer to help transfer the way hundreds of thousands of reps work everyday. 
 
We are looking for a designer with web development experience to join the Services Team as a Field Engineer. You will work with customers and with other people on the service team to build custom sales rep experiences in Highspot.  It involves designing and building web pages using our SmartPage technology as well as creating custom HTML and CSS as required.  These highly customized experiences help guide users through their Highspot solution.
 
You are someone who enjoys working in a client facing role to bring their ideas to fruition. You are good at conceptual thinking, with expertise in creating a web page design and building it. This is a unique opportunity to work directly with customers to create contextual experiences and to be the liaison between the Services, Sales, and Product teams.
 
Role & Responsibilities
 
  • Work with customers to gather requirements and understand their needs
  • Design and develop dynamic pages within Highspot that are aligned with their brand identity and that guide users through the system
  • Use the Highspot Smart Page technology together with customized HTML and CSS to deliver on customer needs and specifications
  • Work with the Services team to build business review decks for customers
  • Support and troubleshoot issues related to dynamic pages in Highspot 
  • Collect and deliver product feature enhancements and improvements to the Product team 
  • Stay current with emerging technologies and industry trends so you can use them to help evolve the product and to deliver on customer needs
 
Requirements 
 
  • You are an excellent communicator, with strong written and interpersonal skills for communicating with technical and non-technical customers 
  • Experience using project management tools and bug reporting tools
  • Experience working with clients and manage project timelines and milestones
  • Proficient in using Adobe Creative Suite tools and Illustrator
  • Basic working knowledge of backend programming logic in order to work with languages such as PHP on WordPress sites or other CMS systems
  • Advanced understanding of HTML, CSS, and JSON
  • Degree in design is preferred but not required
 
Benefits
  • Full medical, dental, and vision benefits
  • Flexible work and vacation schedules
  • Transportation benefits
  • Competitive compensation and equity
  • Fully-stocked kitchen with healthy snacks and drinks
  • Free catered Friday lunches
  • Team building outside of the office
  • Company bonding events throughout the year
  • Opportunities to attend tradeshows, conferences, and industry events
  • Open office, based in the heart of Seattle
  • Great views of the city and Puget Sound
  • Meaningfully contribute to a compelling vision
  • Environment to do your best work
 
About Highspot
 
Highspot helps sales teams improve customer conversations and achieve their revenue goals. From content optimization and performance analytics to in-context training, guided selling, and more, the Highspot platform delivers enterprise-ready features in a modern design that sales reps and marketers love. Using Highspot, sales teams are able to stay connected to the best-performing content for each opportunity, customize and optimize their content, and more effectively engage with their customers and prospects. With 90 percent average monthly recurring usage and global support in over 125 countries, Highspot is the sales enablement industry's most trusted solution.
 
Equal Opportunity Statement
 
We aim to build an inclusive workforce. If you’re passionate about this role, but do not meet 100% of the qualifications listed above, we still encourage you to apply. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, ancestry, citizenship, color, ethnicity, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or invisible disability status, political affiliation, veteran status, race, religion, or sexual orientation.