Marketplace Community Manager at Canva
Manila, PH
At Canva, we create tools that empower the world to design. Our mission is to democratise design and empower creativity for anyone and everyone, on every platform! Inspired by a team of talented thinkers, an amazing culture and remarkable growth trajectory – we’re out to change the world, one design at a time.
 
Since launch in August 2013 we have grown exponentially, amassing over 15 million users across 190 different countries who have created more than 1 billion designs. We are one of the world’s fastest growing technology companies and we have only achieved about 1% of what we are capable of!
 
About the team
Canva is an online platform that is available across the globe with millions of users worldwide, and our Community Team ensures that Canva realises its goal to empower our users and keep them engaged through social media and their respective communities.
 
We are looking for a Marketplace Community Manager to join our team. Social media and online communities are the fastest and most accessible way to interact with our users, which means that our community managers are our front-liners. We are active on different social media platforms such as: Twitter, Facebook, Instagram, Youtube, Pinterest, LinkedIn, and Canva community groups. We respond to users in real time ensuring that each message, mention, tweet, post, and share - are responded to and given its much-deserved #Canvalove.
 
Our team ensure that we bring the best and rapid responses to our users and thus we extend a 24/7 operations. We are looking for Community Managers who are excited to join the team onsite and support our operations.
 
About you
You are driven and passionate about user engagement and providing people with a positive and efficient social media experience. You generally stay quick on your feet, patient, and calm. You are passionate about technology and consumer-internet companies, much like Canva or other software app companies. You are incredibly tech and social-media-savvy, comfortable navigating around current and upcoming social media tools, and have the creative abilities to turn ideas into reality. Last but not least, you are resourceful and a go-getter - you are comfortable with taking the initiative to surprise and delight our design community.

What you’ll be doing...

  • Creatively respond to our users’ posts on Canva’s social media accounts and ensure that everyone enjoys a tailored and positive user experience
  • Escalate customer issues reported on social media – to the Community Team, and ensure that the loop is closed between user and the team
  • Create social media content
  • Attend regular meeting sessions as scheduled by the Community Team Coordinator
  • Provide continuous support and assistance in completion of ad hoc tasks needed by the PR & Comms team

You’d love this role if…

  • You are social media savvy and know the in’s and outs across various social media sites
  • You’ve had significant and relevant experience in managing social media pages and/or communities
  • You’ve managed, boosted and increased user-engagement for social media accounts previously
  • You have a flair for conversational, social media content writing and a critical eye for both the overall copy structure and grammatical details
  • You’re a natural problem-solver and have the ability to resolve problems with a sense of urgency to make others feel that the concerns they have are valid
  • You have the ability to step into other people’s shoes and understand their underlying concerns and issues

What you’ll learn...

  • How to engage with Canva users in a creative, personal way
  • Ins and Outs of the Canva tool
  • Managing social media sites with more than a million followers
  • How to push your creativity and passion to the limit
  • How to solve problems and help users with their concern

Benefits

  • Competitive salary, plus equity options
  • In-house chefs that cook delicious breakfast and lunch for us each day
  • Fitness membership allowance
  • Generous parental leave policy
  • Sponsored social clubs and team events
  • Fun and quirky celebrations