Customer Implementation Coordinator at Upserve
Providence, RI, US

Customer Implementation Coordinators are primarily responsible assisting the Implementation Specialist ensuring

restaurants' smooth transition onto the Upserve platform. This role will assist with installation of customer hardware, configuration and programming of menus in our point of sale, point of sale training, and migration of payment processing.

 

Day to day responsibilities in this role include:

  • Assist with various backend configurations including menu, settings, and credit card processing
  • Assist with consultations, walkthroughs, and trainings to ensure our customers have what they need to be successful with the Upserve platform
  • Activates the implementation process for Upserve Inventory, and performs tasks related to the ongoing development and maintenance of product accounts.
  • Build menus, floor layouts, and configuration sets that align with customer needs
  • Ensure data quality across all Implementation activities
  • Work with implementation specialists and implementation project managers to launch the Upserve platform (payments, analytics, and point-of-sale)
  • Bachelor's degree in related field
  • Experience managing customer expectations using phone-based as well as email communication 
  • Experience working in a restaurant is preferred