Operations Manager at The Farmer’s Dog
New York City, NY, US

The Farmer’s Dog is the leading tech-enabled pet health brand on a mission to disrupt the $90b global pet food industry. The company is VC backed by the early investors of Warby Parker, Dollar Shave Club, Sweetgreen, and Glossier.

In an industry with little regulation, constant recalls, and rampant misleading advertising, The Farmer’s Dog brings a fresh perspective that all dog lovers have been waiting for. Utilizing its proprietary technology, The Farmer’s Dog’s first service reimagines pet food by making healthy, fresh food incredibly easy to feed. Vet-developed subscriptions are personalized to each customer, while fresh, human-grade food is pre-portioned for each dog and home-delivered within days of cooking. The service has delivered millions of meals and is quickly revolutionizing the broken pet food industry.

The company was launched after Brett’s battle to cure his dog’s stomach issues illustrated how processed and un-healthy even “organic” and “natural” pet food truly was. After testing every pet food on the market without success, Brett resorted to a fresh, home-cooked diet at his vet’s recommendation. The results were staggering — Jada was cured. Once he realized how powerful and healthy fresh food can be, he teamed up with Jonathan to develop a fresh alternative to pet food and created the product they wished existed for their own dogs (and dogs everywhere).

Join The Farmer’s Dog team on its mission to bring peace of mind to customers, health to their companions, and fundamentally change the way people think about caring for their pets.

Only “dream job” applicants, please. #mustlovedogs

THE ROLE

Our logistics team is at the core of everything we do at The Farmer's Dog. As the primary contact to our manufacturing and fulfillment centers, you will be laying the foundation for our growing business while creating lasting partnerships across our 3PLs. We are looking for an operations leader specializing in logistics, fulfillment, and transportation who can assist in building a strong foundation for an incredible customer experience. You will be responsible for day to day operations, while creating process improvements and launching strategic initiatives. You will build out the KPIs and SOPs needed for a lasting business and identify necessary resources as the team grows. This is an incredibly exciting role at the foundation of a growing business.

KEY RESPONSIBILITIES

  • Tactical logistics operations; primary contact and liaison for manufacturing, fulfillment, and carriers
  • Building processes from the ground up, driving strategic initiatives, and managing our partners
  • Work cross-functionally to execute day to day operations
  • Combine in-depth analysis with hands-on learning to drive improvements across different parts of our supply chain that strengthen our infrastructure and add value to customers
  • Spend time in our manufacturing and fulfillment centers as we launch new initiatives (30% travel)
  • Benchmark current state KPIs to identify process improvement opportunities and utilize data to understand the scope, impact, and priority of projects

REQUIREMENTS

  • 4+ years of related experience or equivalent in logistics and transportation
  • Proven track record of taking ownership and driving results
  • Experience in driving cost reduction and continuous improvement activities to meet cost and service targets
  • Experience in managing 3PL relationships and carrier management
  • Process-oriented, deeply quantitative, and analytical
  • Work with a high sense of urgency and be adept at prioritizing your time
  • Excellent communication skills and an ability to liaise with all aspects of the business
  • Passion for disrupting a broken industry and creating a trustworthy brand for pets across the world

BENEFITS

Health, dental, avocado toast, puppies.