Client Success Specialist at Spiceworks
Austin, TX, US

Who you are:  Been in digital advertising long enough to know the difference between a good online campaign… and a great one? Looking to take your career to the next level working directly with clients to turn fresh ideas into killer campaigns? Spiceworks wants you! We’re looking for a Client Success Specialist who can help powerhouse tech brands meet and exceed their marketing goals.

You’ll work collaboratively with our Sales, Creative, and Delivery teams to produce smart, effective campaigns that help our clients achieve their goals while driving our own exponential revenue growth. Oh, and you’ll enjoy the roller-coaster ride of it along the way!  Ready to join the team? Apply now!

Who we are: Spiceworks has been connecting the IT industry since 2006. We’ve grown into a global IT marketplace, powered by millions of tech buyers and sellers who rely on each other to get their jobs done. This tight-knit community trusts Spiceworks to connect them with the right insights, tools, and experts when they need it most. 

Why Spiceworks? No one joins us just because they want a job. Spiceworkers join us to wake up every day inspired to know they make a difference. How? By interacting directly with the people who use technology to transform their organizations, communities, and the world, every day. We’re passionate about helping tech professionals and tech brands drive their businesses forward by connecting them to the right resources at the right time. 

In short, we’re building the biggest IT marketplace on the planet. We’re going to keep changing this industry for the better (and have a blast doing it)!

Your day-to-day (as a Client Success Specialist, you’ll):

  • Build great relationships with clients while consistently delivering successful outcomes for their Spiceworks advertising and marketing campaigns
  • Own all aspects of campaign execution from kickoff call to final performance evaluation and everything in between
  • Orchestrate the million-and-one moving parts (and deadlines!) required to deliver successful campaigns
  • Work with internal sales, creative, and product delivery teams to ensure all aspects of a client’s campaign are implemented correctly and performing at or above benchmarks
  • Be the expert on all things Spiceworks. When our clients have questions, they come to you for answers
  • Prioritize and manage multiple complex projects concurrently without breaking a sweat
  • Deliver regular campaign reports summarizing current performance and recommending ideas for optimization to improve results over time
  • Help secure renewals and directly impact annual revenue goals  
  • Learn from senior members of the team

 

What does it take to do this job?

  • 2 - 4 years in a client facing, account management, client services, or customer success role
  • Passion for online advertising. You’re eager to take your previous experience and apply it at Spiceworks
  • Commitment to excellence: it’s not just how you do your job, it’s who you are
  • Experience analyzing data from multiple sources and understanding how to use that information to improve campaign performance
  • Solid understanding of online advertising standards, tools, and best practices
  • Desire to join a diverse team of smart, driven, energetic, positive, fun, committed Spiceworkers
  • A command of Excel. You eat pivot tables for breakfast and snack on v-lookups throughout the day
  • Familiarity with Salesforce.com or similar CRM system is preferred