Operations Manager- eCommerce at Zwift
London, GB

Who we are:

We are the fitness company born from gaming. And we’re on a mission to make more people, more active, more often. We make an at home training game that connects cyclists and runners with each other around the world. Launched from the sunny beaches of Long Beach, CA., the Zwift community is active in 195 countries and growing. We’re endlessly positive, relentlessly inventive, and always looking to improve. Sound interesting?


Who we're looking for:

As our eCommerce Operations Manager, you’ll be a critical partner to help expand our ecommerce business into the United Kingdom and Europe. You’ll support our day to day operations across checkout, shipping/carrier, 3PL/fulfillment and post-order service experience from our London office. Reporting to the Global Director of Operations, you will partner with the key business stakeholders, development teams, and various supply chain partners to support and drive our operational plans. You'll blend supply chain expertise with a passion for exceeding consumers expectations.

What you'll do:

  • Monitor and track all UK and EU shipments and documentation to ensure timely delivery.
  • Establish 3PL to service key markets, establishing performance criteria, define engineering needs and cost structures needed to execute.
  • Track and measure KPIs to monitor the quality of fulfillment service, cost and inventory performance.
  • Ensure proper inventory levels by evaluating sales data and communicating with 3PL team on a regular basis.
  • Work closely with engineering, accounting, finance to build, refine and/or maintain centralized systems and data “connectors” by which the business reports, measures and runs the business.
  • Key stakeholders include Customer Support, Merchandising, Logistics and Warehousing, Accounting and Finance.

What we're looking for:

  • Bachelor's or advanced degree in supply chain, business, technology or related discipline plus 5 years relevant work experience.
  • Experience in e-commerce operations or closely related field, 3PLs, ERPs, OMS, Fraud & CRM processes & systems.
  • Self-motivation to deliver results and seek continuous improvement.
  • High attention to detail including proven ability to document requirements and to manage multiple, competing for priorities simultaneously
  • Willingness to roll up your sleeves and do whatever it takes to help your team win
  • Strong organisational, logistical, and analytical skills
  • Strong leadership skills
  • Excellent communication skills
  • Relentless attention to detail
  • Proficient in Microsoft Excel and/or Google Spreadsheets
  • Demonstrated ability to troubleshoot and problem solve
  • Ability to build and lead a highly successful and dedicated team

Role Location: London UK

Top 5 Reasons We Think You'll Love It Here

  • Great Employee Fitness Program
  • Amazing office location on the 19th floor with a killer view
  • Full benefits package
  • Awesome team of diverse individuals that love what they do
  • Did we mention that we ride bikes at work?