Customer Success Manager at Atrium
San Francisco, CA, US
Atrium is the most data-driven platform providing legal services and applications to fast-growing companies. Atrium has helped hundreds of companies with everything from drafting and reviewing commercial contracts to raising over $500M in new capital. We’re based in San Francisco and have $75.5M in funding from top investors including Andreessen Horowitz, General Catalyst, Y Combinator, SV Angel, Greylock, and more. Atrium aims to disrupt Big Law and the $160 billion corporate legal services market.
As a Customer Success Manager, you will help own the end-to-end client experience for fast growing companies. You’ll be the main non-legal point of contact for Atrium’s clients with direct responsibility for client satisfaction.  You’ll help develop and design infrastructure to serve clients effectively and efficiently, freeing our lawyers to focus on the most high leveraged work - providing best-in-class legal advice. Your work will also shape our products and processes, thereby transforming the way lawyers and clients interact with technology.
At Atrium, you will have the opportunity to learn and develop best practices for serving startups from leaders who have built the client services infrastructure at consumer and SaaS organizations. You’ll collaborate to develop a unique architecture to serve buyers of professional services.

What would you be doing?

    • Develop strong relationships with our valued startup clients, especially in the blockchain and fintech space
    • Build and execute against our client engagement plans
    • Build out ancillary services, delightful client education, and helpful on-boarding to demonstrate further value to clients
    • Build qualifiers and processes between teams to allow for seamless client handoffs to the attorneys
    • Continually ideate to efficiently create the best-in-class client experience
    • Generate high client NPS that rivals top consumer companies

What does success look like in this role?

    • 3-5 years of previous experience in a client-facing role, such as client services, success, support, or consulting
    • Supremely comfortable communicating with the C-suite of companies, and a natural ability to build meaningful relationships
    • Track record of building and seeing things through to execution
    • Takes ownership of problem solving issues
    • Obsession with customer success and making sure no balls are dropped
    • You execute with empathy, and value responsiveness
    • Ability to operate well under ambiguity
    • Likes getting in the weeds, and are incredibly detail oriented
    • Ideally, you have blockchain or fin-tech experience

What would you get from Atrium?

    • The rare opportunity to join one of the hottest SF startups with $65M in new funding. We're not just another legal tech company disrupting a traditional industry, we're transforming how legal services are provided!
    • Top-tier mentorship from experienced founders, including Justin Kan
    • Competitive compensation and sweet perks like catered lunch daily, Bevi machine, endless coffee, and snacks
    • San Francisco office across from 4th & King CalTrain with large private patio and views of downtown