Solutions Consulting Manager - AI/ML Enterprise SaaS at People.ai
San Francisco, CA, US
Accenture has recently stated that “the impact of AI technologies on business is projected to increase labor productivity by up to 40% and enable people to make more efficient use of their time.“ A specific area that will have the largest impact is leveraging AI for greater revenue intelligence.
 
People.ai built and leads the emerging Revenue Intelligence market with our Revenue Intelligence System that empowers sales, marketing, and customer success teams to unlock full selling capacity. Companies like New Relic, Tanium, Lyft, Okta, and Mulesoft use People.ai to automate the capture of all contact and customer activity data, dynamically update their CRM and provide actionable intelligence across your management tools.
 
 
 
We're looking for a Customer Solutions Consultant to own the execution of the client onboarding process, leveraging a consultative methodology to minimize initial time to value, accelerate adoption and maximize client success while providing a world-class customer experience to our enterprise customers.

Responsibilities

    • Help define our customer experience and build a world­class customer organization.
    • Apply your technical knowledge to analyze, diagnose, troubleshoot, and resolve complex customer
    • issues.
    • Understand the People.ai product and databases better than anyone else in the world.
    • Manage the implementation and rollout of our software at our largest customers.
    • Escalate unresolved issues that require more in­depth knowledge to leadership and engineering in a proactive manner.
    • Contribute to our internal and external knowledge base by creating help center content for employees and customers.
    • Partner with our engineering team to resolve sticky customer issues.
    • Partner with our product team to create clear, concise, and engaging release notes.
    • Help design, develop, and cultivate the People.ai community forum (and the People.ai community of users more broadly).
    • Go above and beyond your job description to ensure our customers love us!

Requirements

    • 3+ years of experience in technical implementations or project management Strong analytical, troubleshooting, and problem solving skills
    • Track record of delivering large scale SaaS implementations in complex enterprise environments 
    • Ability to manage and deliver multiple ENT customer projects in parallel and on schedule.
    • Experience working with IT, InfoSec and technical groups to navigate complexity and change management
    • Ability to build and cultivate business and technical stakeholder relationships with Enterprise customers 
    • Proven history of partnering with product and engineering teams to prioritize customer requirements, drive product improvements to maintain a competitive edge and contribute to overall product roadmap
    • Understanding of GTM motions, roles, and metrics across Sales, Marketing and Customer Success teams
    • Technical background with experience delivering consultative engagements at a management consultancy or technology companies as part of  Customer Success, Value Engineering, Pre-Sales teams is preferred
    • Basic knowledge and proficiency with Salesforce and other SaaS CRM, Martech platforms is preferred
    • Background in scoping and selling service offerings and services project management is a plus
    • Experience working with Marketing, Sales, Revenue Operations teams is a plus.
    • Strong project management background; proven ability to execute large software deployments successfully.
    • A desire to work closely with customers in sometimes tough situations Strong written and oral communication skills
    • Knowledge of HTML/CSS (or similar) 
    • Bachelor's degree in a technical field such as Information Technology/Systems, Computer Science, or Computer Engineering
People.ai is headquartered in San Francisco, CA and is backed by Silicon Valley’s top investors, including Y-Combinator, Lightspeed Venture Partners, GGV, Index, and Shasta. 
 
#solutions implementation onboarding customer success solutions engineer
 
Founded in 2016 and based in San Francisco, People.ai is backed by Y Combinator and Silicon Valley’s top investors, including Andreessen Horowitz and Lightspeed Venture Partners.