Revenue Operations Manager - Customer Success at LeanData
Sunnyvale, CA, US
LeanData is revolutionizing Revenue Operations to help businesses manage all go-to-market motions, accelerate sales, and optimize marketing spend. This is a great opportunity to work with a fast growing, venture-funded company focused on making customers successful on the LeanData platform. 

The Revenue Operations team seeks to relentlessly improve the buying experience for our customers, create meaningful connections between marketing and selling, and accelerate revenue growth. We’re building a cutting edge go to market engine with our own platform at the center.
 
We are looking for a Revenue Operations Manager to partner with the Customer Success team to drive efficiency and scale. This role will work closely with the Director, Customer Success and CCO on forecasting, planning and operational organization.
 
If you’re looking for a challenge and an opportunity to learn and grow in your career, join us!
 
Responsibilities
  • Work with CS leadership to segment the customer database as we customize communication cadences and their experience
  • Tier existing customers, assign them to CSMs, re-distribute workload as needed, and forecast hiring needs
  • Track leading indicators of renewals and upsell, and analyze to understand what’s working and what's not
  • Identify priority clients for upsell and detect early signals of at-risk renewals
  • Create reports and dashboards for executives and customer teams on renewals and upsell forecasts results
  • Clean and optimize large data sets to ensure accuracy for the business
  • Analyze business questions and make recommendations on how to improve performance and maximize KPIs
  • Provide materials and data that help CSMs work more effectively
  • Manage existing and new systems to ensure they meet team needs
  • Remove manual processes and steps to make the team work efficiently
 
Qualifications
  • 4-6 years work experience in a quantitative, operations or analytical roles
  • Strong interpersonal skills with ability to present technical content 
  • Prior experience with Salesforce.com required
  • Prior experience with SAAS
  • Bachelor's degree in an analytical or operations field (e.g. Business, Sales or Marketing Operations).
  • Strong analytical, operational, and communication skills
  • Experience with contract systems or CPQ tools a plus