Community Manager at Tonal
San Francisco, CA, US
Who We Are
 
Tonal has built the world’s most intelligent fitness system and is changing the way people work out at home. Tonal is a fresh approach to fitness that leverages hardware, software, video content, and artificial intelligence. Everyone who’s used our product, from professional athletes to fitness enthusiasts, has fallen in love.
 
At Tonal, we are applying our collective knowledge and creativity to reimagine fitness. We know firsthand that too many hurdles stand between each of us and our fitness goals. Drawing on decades of research and a diverse team of experts, we have created the most advanced content-driven strength training system available that makes working out more efficient, effective, and engaging. 
 
We're passionate about building products that transform people's lives. 
 
Overview
 
We are looking for an experienced Community Manager to help nurture and engage our online community of Tonal customers. To be successful in this role, you should be able to inspire, moderate, and manage online communities to build brand love and surface learnings from our users to the wider company.
 
As a Community Manager you will help us define the strategy to build brand love within our communities. You will help set the tone and energy of the community, establishing and enforcing rules and moderating comments. You will help users connect with one another, building a sense of camaraderie between our most loyal and active members.
 
While customer support is not part of this role, you will be responsible to help direct support questions and issues to the appropriate support channels. Similarly you will help manage product feature requests that come through the community and surface those to product management.
 
The role will report to the Director of Brand and Product Marketing. 
 
What You Will Do
  • Handle day-to-day community moderation of Facebook groups (and others as they naturally form or you build), which includes approving group members, encouraging and directly conversation, and moderating comments
  • Inspiring engagement between customers to build brand love and community
  • Sharing company news, marketing initiatives, and product updates with our most engaged customers
  • Regular reporting on community activity, surfacing trends or insights that can help the business make smarter decisions
 
Who You Are 
 
  • Proven experience as a Community Manager, particularly on Facebook
  • A passion for fitness and social communities
  • Excellent written communication skills
  • Self-starter who is able to iterate quickly and work well with a team
  • Experience supporting a product organization with new feature announcements and bug reports