Customer Success Manager at Squelch
Orlando, FL, US
Interested in cutting-edge SaaS technology? Love hard-to-solve problems? You’ve come to the right place. With backing from Shasta Ventures (Skycure, Anaplan, Zuora) and solid leadership at the helm, we’ve been growing fast since our launch in May 2018. At Squelch, we live for creating the best solutions we can for our customers. We’re comprised of a diverse team of individuals, with each team member bringing a unique blend that contributes to the whole. We’d love to hear from you.
 
Responsibilities:
 
- Manage Customer Success Activities of on-boarding, training, and customer support
- Increase renewal rates and reduce churn of current customers
- Influence future lifetime value by driving higher product adoption, customer satisfaction and overall health scores
- Drive new business growth through greater advocacy and reference-ability
- Cross-train with Sales Engineering to maintain product presentation skills and market understanding
 
Requirements:
 
- Proven Customer Success or Sales Engineering experience with a focus on presentation and communication skills
- Experience with troubleshooting and support process of customers
- Strong phone presence
- Experience managing incoming help requests
- Experience managing proactive outgoing check ups and follow ups
- Experience working with enterprise software solutions, understanding general enterprise security and access considerations for data
- Proficient with corporate productivity and web presentation tools
- Excellent verbal and written communications skills
- Strong listening and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
About Squelch
 
Squelch helps optimize the customer experience by equipping post-sales support and success teams with the technology they need to perform at their best. We believe these agents are a company's heroes, engaging in key customer interactions where speed, knowledge, and empathy go a long way toward defining the customer relationship. By empowering these heroes with the right information at the right time, our software solution improves both employee and customer satisfaction.