People & Culture Generalist at SendBird
San Mateo, CA, US
We are looking for a driven and proactive HR Generalist to join the People & Culture team at SendBird and be a champion of SendBird's culture, values and employee experience. The Generalist will be a thought partner on all things people and culture and will be responsible for the day-to-day management of HR Operations (administration of people policies, procedures and programs).
The role will be the first People hire reporting to the Director of People & Culture and will have the opportunity to support in the development and implementation of systems and processes that enhance the employee experience. We are assembling a dream team and are eager to meet driven candidates who crave impact, thrive in ambiguity and want to experience a start-up shifting into hyper-growth.
  • Champion our core values, participate in the development and execution of People & Culture roadmap, and create “moments that matter” throughout the employee journey.
  • Manage HR operations-related processes including benefits, administration/compliance, and assist with payroll processing.
  • Manage the process, data collection, and reporting for the various tools and systems we use to capture employee data, ensuring a high degree of accuracy.
  • Provide People & Culture support across the business and serve as point of contact for general benefit, HR questions.
  • Participate in development and execution of People & Culture roadmap. Coordinate key people programs such as: feedback and development processes, compensation planning, pulse surveys, benefits and perks, L&D initiatives, etc.
  • Oversee new hire orientation and onboarding including scheduling training sessions, preparing new hire packets, administering background checks, etc.
  • Partner with Recruiting, Director of P&C and outside counsel to manage immigration matters.
  • Drive efficiency by selecting and implementing HR technology tools that help us automate operational tasks (including payroll provider and HRIS tool).
  • Handle HR and compliance-related employee issues and ensure controls are in place and procedures are followed for periodic review of compliance with all applicable laws.
  • Excited about creating an environment where employees are engaged and able to perform at their fullest potential.
  • Emotionally intelligent - you are able to build strong trust with leaders and employees.
  • Empathetic - you connect well with employees and understand their needs.
  • Motivated by challenges - you bring a positive tone, and eye for solutions and an energy for rolling up your sleeves and doing whatever needs to be done.
  • Deeply responsible and accountable with a strong attention to detail and organization.
  • Use a combination of judgment, intuition and constant curiosity in order to draw the best conclusions and shape a path forward.
  • Exhibit utmost sensitivity to the confidential and critical nature of employee information and activities.
  • Exceptional communicator in both written and verbal interactions; clear, concise, and courageous in giving tough but supportive feedback when needed.
  • Thrive in a fast-paced, dynamic environment. You are flexible and adaptable, a team player above all.
  • Strong alignment with our core values.
  • B.S. or B.A. degree and 3+ years of relevant, progressive career experience.
  • Working knowledge of multiple Human Resources disciplines including employee relations, talent development, compensation, and employee engagement.
  • Basic knowledge of HR policies and laws.
  • Experience with a wide-variety of systems and tools (Greenhouse, Lattice, HRIS systems, etc.)
  • Pick your new laptop!
  • 4 weeks PTO!
  • 99.99% Paid Benefits
  • 12 US Paid Holidays
  • Fun working environment!
  • Flexible work schedule
  • Opportunity to work for one of the hottest startups on the planet!
SendBird is the world's leading chat & messaging platform as a service. Our mission is to digitize human interactions for businesses. Our platform delivers billions of messages per month to help people connect through the products and apps they love.
We’re a Y Combinator alumnus (W16) and have raised over $120M from leading investors including ICONIQ Capital, Tiger Global Management, Shasta Ventures, August Capital, and FundersClub. We are headquartered in San Mateo, CA (40+ employees) with an Asia-Pacific office in Seoul (50+ employees).