Operations Team Lead at Starship
Pittsburgh, PA, US
Starship Technologies is building a fleet of robots designed to deliver goods locally. Our robots have completed tens of thousands of deliveries, travelled 20 countries, met millions of people and have been tested in over 80 cities around the world to date. They drive autonomously and are sometimes assisted and monitored by humans who can take over control at any time. Launched in July 2014, by two Skype co-founders, Ahti Heinla and Janus Friis, Starship is changing the way parcels, groceries and food are delivered.
With our continuously growing business, we are looking for a Team Lead for our operations in Pittsburg, PA including our University of Pittsburg campus location. We provide food delivery on the campus to students, university staff, and visitors who want their favourite restaurants and shops delivered to their doorstep.
The Team Lead will manage all aspects of the Starship site, including running day to day onsite operations through leading a team of 10-15 Field Assistants, handling regular communication with key university stakeholders, acting as conduit between both local operations and global marketing and business development teams, as well as maintaining existing and finding new business opportunities onsite in order to enable growth for our delivery service at the University of Pittsburg campus.

In the role of the Team Lead you will:

      • Plan and manage the day to day operations of our robot and people fleet on campus
      • Analyze the daily metrics of onsite deliveries and translate them into improvement actions
      • Being the first point of contact and proactively managing the relationships with existing and future commercial partners to ensure smooth running and continuous improvement of service
      • Work on finding new business opportunities onsite with support from our Business Development and Marketing teams
      • Continuously keep an eye out for what we can do better in our delivery service, product and marketing activities onsite
In the onsite Team Lead role, we expect you to take ownership of the site as if it were your own business to run, keeping both the team and other important stakeholders in mind at all times.

A successful candidate will:

    • Have 2+ years of experience in people leadership and development, and running front line operations
    • Know how to get things done (and that sometimes you need to roll up your sleeves in order to do that)
    • Thrive on taking initiative in finding sustainable solutions to challenges related to people, operations and commercial partners
    • Know how to use your communication skills to build great relationships with our commercial partners and collaborate with fellow colleagues within Starship
    • Be enthusiastic about robots, apps and novel tech solutions
With us you’ll be able to be a part of an amazing story that will revolutionise the deliveries industry. You will be in the company of great people, the coolest robots, and endless opportunities for growth.
Working hours: as needed depending on service on campus
Traveling required: depending on business needs
Reports to: Head of US Operations