Services and Support Engineer at Skilljar
Seattle, WA, US
Skilljar is seeking a versatile and proven technical services professional to join our rapidly growing team. This person will serve as a dedicated technical resource to Skilljar’s Customer Success team. As part of a small team, you’ll have a unique opportunity to work across many skill sets.
We’re looking for a motivated, self-starter who is comfortable wearing multiple hats and thrives in a dynamic environment. You must be nimble, highly-collaborative, and able to think on your feet. This is a great opportunity to join a rapidly accelerating startup that has dozens of Fortune 1000 and mid-market clients on its roster.


    • Implementation: Be well-versed in Skilljar’s technical architecture and product capabilities, and partner with Skilljar’s Customer Success team for all technical configurations and integrations. Support technical conversations with customers, and leverage strong knowledge of technical concepts to provide guidance with implementation and solutions. 
    • Site Branding: Assist in gathering requirements and scoping out customizations. Write production-ready JavaScript and CSS to meet the design and functionality needs of customers.
    • Triaging & Support: Partner with Skilljar’s Product Support team in owning technical requests until a resolution has been found and communicated to all stakeholders. Troubleshoot technical issues, review code, and offer suggested bug fixes. Triage and respond to technical requests, ensuring internal team members get the answers and resources they need to be successful. 
    • Documentation & Research: Contribute to the creation of customer and internal facing help documentation. Partner with Skilljar’s Product and Engineering team to research and document potential new integrations. 


    • At least 2 years of relevant experience.
    • Proficient in HTML, CSS, and JavaScript.
    • Experience programming in Python, or another scripting language.
    • Experience with Rails, Django, or some equivalent framework.
    • Experience with REST APIs, HTTP, Single Sign-On (i.e. OAuth 2.0 and SAML 2.0) preferred.
    • Customer facing experience in technical and/or customer support function.
    • Exceptional interpersonal skills with a broad range of external and internal teams.
    • Highly self-directed and comfortable in a small, unstructured environment with ambiguous and rapidly changing requirements and designs. 
    • Ability to communicate effectively via phone, web conference, and in writing.
    • A collaborative team player with excellent communication skills.
    • US work authorization and criminal background check are required.
The Company
Backed by prominent financial institutions, including Mayfield, Shasta Ventures, and Trilogy Equity Partners, Skilljar is building the Customer Education Platform of choice for mid to large-sized enterprises. Trusted by leading global enterprise organizations like Cisco and Verizon, Skilljar’s SaaS platform empowers Customer Training and Enablement teams to successfully onboard, engage, and retain customers and increase product adoption throughout the customer journey.  We are a team of bright, passionate Skillets with Amazon roots and startup drive. Centrally located just a few blocks from Westlake Center in downtown Seattle, the Skilljar office is a fun, perfectly-caffeinated, and creative place to be (come check out our 3-D laser printer). Apply to join us!
Skilljar is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities.
Skilljar does not accept nor are we responsible for any fees associated with unsolicited resumes, LinkedIn bios, or any other candidate introductions.