IT Service Specialist at SendBird
Seoul, KR
WHAT YOU'LL DO

 

  • Update and deploy computer hardware and software for our employees internally
  • Provide employees with training and troubleshooting of IT systems and software
  • Assign new user accounts and email addresses in GSuite
  • Administer laptops, desktops, printers, switches, firewalls, phones, cameras, software deployments, security updates and patches
  • Provide orientation and guidance to users on how to operate new software and computer equipment.
  • Check computer hardware to ensure functionality
  • Ensure security and privacy of networks and computer systems
  • Ensure network connectivity throughout the company's LAN and VPN
  • Organize and schedule upgrades and maintenance without deterring others from completing their work
  • Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
EXPERIENCE & SKILLS

 

  • Must have a Bachelor’s degree in IT or similar
  • 1-3 years of experience providing help desk support
  • Experience with MacOS / Windows 10 troubleshooting and Operating system imaging
  • Exceptional interpersonal and customer service skills
  • A proven ability to effectively assist others with technology
  • Ability to work in a fast-paced and high-demand environment
  • Basic knowledge of computer hardware and software
  • Resourcefulness and problem-solving aptitude
  • Must have basic knowledge of applicable data privacy practices and laws

ABOUT SENDBIRD

SendBird is the world's leading chat & messaging platform as a service. Our mission is to digitize human interactions for businesses. Our platform delivers billions of messages per month to help people connect through the products and apps they love.
 
We’re a Y Combinator alumnus (W16) and have raised over $120M from leading investors including ICONIQ Capital, Tiger Global Management, Shasta Ventures, August Capital, and FundersClub. We are headquartered in San Mateo, CA (40+ employees) with an Asia-Pacific office in Seoul (50+ employees).